Lead Customer Success Manager, Enterprise

| Greater NYC Area
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As a Lead Customer Success Manager, Enterprise you will be a trusted advisor to a portfolio of TripActions Enterprise customers helping them achieve maximum value from the TripActions platform - the industry leading Travel and Expense solution.  You will be comfortable engaging with your customers at the C-level and support travel managers to build out and operate successful travel and expense programs within your portfolio.  

This role works with multiple stakeholders across TripActions and partners closely with Sales, Support, Marketing, Product, Engineering, and Finance. Our Customer Success team has operations throughout the world although this role is located in our NYC Office. 

RESPONSIBILITIES

  • Be a trusted advisor to the C level at your customers to understand their travel program goals and help formulate a plan that leverages TripActions resources to build and maintain a successful travel and expense program.
  • Work closely with your Account Executive counterpart to develop a joint success plan for your portfolio of customers.
  • Advise on the topics of enterprise travel and provide best practices and advice on how to get the most value out of their travel program using Tripactions.
  • Assist your customers to launch TripActions to their employees working with regional success managers to achieve fast and effective time to value.
  • Deliver regular executive business reviews for your customers and advise on travel policy, adoption, and best practices.
  • Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
  • Maintain a deep understanding of our product and help educate customers on the most relevant features/functionality for their specific requirements.
  • Work closely with Product and Engineering on identification/tracking of enhancement requests.
  • Oversee escalations and work across teams to resolve issues.

QUALIFICATIONS

  • Bachelor’s degree+
  • 6+ years of experience in Enterprise Customer Success Management.
  • Proven experience of engaging and influencing C Level executives.
  • Proven global program management and organizational skills.
  • Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.
  • Attention to detail is a must.
  • High energy, go-getter with fresh ideas who takes the initiative to get things done.
  • Travel industry background preferred.
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Location

408 Broadway Floor 3, New York City, NY 10013

An Insider's view of TripActions

What’s the vibe like in the office?

A little openness goes a very long way and at TripActions I feel comfortable enough to express myself thanks to level of transparency of experiences in such a short amount of time which inspires me to do the same each day.

Roni Romo

Field Marketing Manager, East

What does your typical day look like?

My typical day starts with a team meeting to set the tone/pace for the day. Next I typically cold call for a few hours. Lastly I end my day with prospecting and setting up the next day with people I'd like to reach out to.

Kadeem Johnson

Sales Development Representative

How has your career grown since starting at the company?

TripActions has allowed my career to grow in ways I could have never imagined. I started off as an SDR having no prior sales experience, to being promoted twice, and now becoming an AE all in the span of 9 months.

Dan Ahn

Account Executive

How do you make yourself accessible to the rest of the team?

Sitting with my team is essential. Outside of our weekly team meetings and 1:1s, I have a rule that if I am at my desk, I can be interrupted. Even if my headphones are in and I am working on something, if I am not in a conference room, my team knows I am free to help with anything.

Sam Vaughn

Manager, Sales Development

What are some social events your company does?

A really awesome social event we did last year was we had the entire company flown out to our Headquarters in Palo Alto for 3 days to celebrate our 4 year anniversary and get to know employees from across the globe.

Gianna Dossa

Senior Talent Acquisition Partner

What are TripActions Perks + Benefits

TripActions Benefits Overview

Competitive salary
Health: Medical, dental and vision
Food: Catered meals and drinks
Stock: Be invested in our future
Savings: Take advantage of our 401K matching
Travel: $2000 personal travel stipend to use on the app every year
Commuter benefits: Pre-tax benefit plus a $1000 yearly transportation stipend
People: Friendly, nice, and smart coworkers
Work/life balance: Take time off when you need it with an open vacation policy.
Location: WeWork located in the heart of Soho

Culture
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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