Company Description

Butterfly Network’s mission is to democratize healthcare by enabling universal access to superior medical imaging. We reinvented ultrasound technology by creating the world's first handheld, single-probe whole-body ultrasound system: the Butterfly iQ. This innovative technology reduces the cost of the traditional ultrasound system by miniaturizing it onto a single semiconductor silicon chip.

Butterfly harnesses the advantages of AI and cloud computing to deliver advanced imaging that is easy-to-use and built for the digital era.The Butterfly iQ and next-generation Butterfly iQ+ have received CE Mark and FDA clearance, and are being sold in hospitals and clinics around the globe.

Joining Butterfly Network is the opportunity to redesign the future of healthcare through the power of technology. Embark on a journey with us to maximize global impact, motivated by the idea that our products will change the lives of millions along with the people you love.

Job Description

Butterfly Network is seeking a Lead Enterprise Support Engineer to join the Medical Informatics team. Reporting to the Director of Medical Informatics, your core responsibilities will be to deliver expert post-live support of Butterfly iQ and Point of Care Ultrasound (POCUS) workflow features at healthcare systems around the world. 

• Confidently lead the Tier II team of Enterprise Support Engineers
• Work closely with Butterfly internal teams to identify future needs while continually providing timely, expert support to Enterprise customers
• Work side by side with implementation teams to ensure a seamless transition of support during Enterprise go-lives
• Maintains the Tier II team on-call rotation schedule
• Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and team members, using highly effective communication skills
• Track SLA metrics to ensure support tickets are resolved within established timeframes
• Collaborate directly with Customer Service (Tier I) and Engineering (Tier III) on the escalation paths for various scenarios pertaining to customer connectivity and data flow
• Develop and document scalable and repeatable support workflows
• Assist in training and implementing these new processes internally across teams
• Drive regular communication with clients, vendors, and internal team members regarding support  issues, and risks

Qualifications

Baseline skills/experiences/attributes:

• Bachelor’s degree or advanced degree preferred.
• 5+ years of experience in leading a technical team in healthcare IT, including managing medical information systems such as: RIS, PACS, HIS or EMR solutions
• Expert knowledge of interoperability between medical devices and software applications in healthcare IT
• Strong understanding of clinical workflow in a medical imaging environment
• Familiarity with DICOM, HL7, PACS, VNA, RIS, EMR, and Medical Imaging Devices
• Ability to work cohesively and effectively in a team environment with employees from all levels within an organization required.
• Able to classify problems as system, training, or process and recommend appropriate corrections.
• Understanding of networking topologies and standards.

You Deeply Identify with Core Butterfly Network Values:

• Efficient & Speedy - you get work done in a fraction of the time as industry peers 
• Intellectually Curious - you are thoughtful & inquisitive; people enjoy working with you because they learn from you
• Mission-Driven & Committed - you are passionate about the company's purpose and are immensely productive
• Team Oriented - you celebrate and take joy in the success of others on the team

Additional Information

We offer great perks: 

• Fully covered medical insurance plan, and dental & vision coverage - as a health-tech company, we place great worth on our teams’ well-being
• 401k plan - we facilitate your retirement goals
• Flexible Paid Time Off - recharge and come back ready to make an impact
• Competitive salaried compensation - we value our employees and show it 
• Equity - we want every employee to be a stakeholder
• The opportunity to build a revolutionary healthcare product and save millions of lives! 

Butterfly network does not accept agency resumes.

Butterfly Network Inc. is an E-Verify Company and is an equal opportunity employer regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.