Lead IT Operations Analyst at Peloton

| Greater NYC Area
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THE ROLE:

Peloton’s Enterprise Solutions IT organization is seeking an experienced Lead IT Operations Analyst to support service offerings for all Global Enterprise Business Solutions, i.e., Finance, Operations (Supply Chain / Field Ops), Marketing, Sales, Service, Treasury, etc..

This role offers a unique opportunity to be a part of an evolving IT organization, a results oriented and global organization, assisting management over a portfolio that delivers direct value to these organizational stakeholders and Peloton. The ideal profile of this position calls for a flexible and well-rounded individual with operational and project management experience – someone who is self-motivated, detailed oriented, collaborative, and has both strong customer relationship management capabilities and operational expertise.

The Lead IT Operations analyst will assist in providing operational support related to the availability, stability, and performance of global business applications.

This role reports to the Enterprise Solutions IT Operations Manager – who oversees the end to end IT Operational activities for Business Solutions throughout the enterprise. The business Solutions IT Operation Analyst will be apart of a team assisting strategic initiatives, application monitoring, and service / support activities. These services are based upon industry best practices, Change Management, Access and Control, and ITIL capabilities, i.e., Incident Mgmt, Problem Mgmt and Release Mgmt Services. This role will be a part of all enterprise applications service effectiveness (KPIs) and community expectations.

Ideal Candidate will:

  • Monitor system performance and usage to maintain security and reliability, execute contingency plans in case of system outages as well as support and troubleshoot all related technical problems.
  • Maintain the ongoing reliability, performance, and support of our global systems and new systems as needed.
  • Effectively work seamlessly across IT, other functions, and external vendors
  • Form strong working relationships with peers and across the IT organization
  • Implement work plans and perform error analysis.
  • Wear multiple hats with willingness to go beyond their own role
  • Have strong interpersonal communication, problem solving, negotiation, and organizational skills
  • Manage scope and evaluate priorities to efficiently balance their time effectively.
  • Support change management processes
  • Escalate issues appropriately when necessary

Basic Job Requirements

Education or Certifications

  • 10+ years of related experience.
  • Minimum of a Bachelor's degree in a related field
  • Preferred ITIL certification

Work Experience

  • Minimum of 8 years of experience in an IT Operations analyst role.
  • Minimum of 6 years of experience in project management role for driving global process and system change
  • Proven ability and success in challenging technical, custom and package software implementation projects on a global level
  • Experience in successfully implementing global changes
  • Proven ability to facilitate communication and provide support to both the business and technology team members in challenging technical, custom and package software implementation projects on a global level
  • Strong technical skills, attention to detail, critical thinking, and the ability to support multiple projects simultaneously
  • Proven success in effective virtual teams and people skills
  • Experience in Agile methodologies

Technical Skills

  • Programming 2 - 3+ Years experience in Java script, or python
  • Error monitoring 2 - 3 + Years of experience (Splunk, Datadog)
  • Excellent project management skills
  • Balance of business process knowledge and experience in supporting a mix of custom and packaged software to meet business needs
  • Common knowledge of software packages or like-software packages Peloton leverages is preferred.

Computer Skills

  • Proficiency with Microsoft Office applications and / or Google Docs, Sheets and Slides.
  • Exposure to Jira, Confluence is a plus
  • Exposure to GIT / document versioning tools

Language Skills

  • Fluent in English (written and verbal) – other language skills would be beneficial

Added Advantage:

  • Netsuite, Boomi, Salesforce, Strongpoint I/O experience

ABOUT PELOTON:

Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.

Headquartered in New York City, with offices, warehouses and retail showrooms in the US, UK and Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 and Fast50, as well as TIME's Genius Companies. Visit www.onepeloton.com/careers to learn more about joining our team.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • React NativeLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • HiveDatabases
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • LookerAnalytics
    • TableauAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM

Location

In the heart of Chelsea, and not too far from our studios, the Peloton office is in a very easy location to get to from anywhere in the city!

What are Peloton Perks + Benefits

Peloton Benefits Overview

At Peloton, we do not subscribe to a one-size-fits-all approach - our workforce is diverse, so our benefits must be, too. Our goal is to enable our team members to be their best, most authentic selves while providing inclusive benefits to them and their families in the moments that matter most. Peloton is proud to offer comprehensive health care, mental health benefits, childcare solutions, generous paternal leave, equity packages, and more to all full time team members. In the United States, we are proud to have recently extended our medicinal benefits offering to portions of our part-time populations at certain threshold of hours. All team members are eligible for a referral bonus plan, pre-paid legal assistance, product & appear discounts, and complimentary access to the Peloton digital app.

Culture
Volunteer in local community
Peloton offers paid Volunteer Time Off to enable and empower our team members to volunteer for causes that positively impact their communities.
Partners with Nonprofits
Peloton has donated funds to organizations across a variety of causes, inclusive of Hunger Relief Efforts, Civil Rights Groups, and more.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Diversity Employee Resource Groups
Peloton Employee Resources Groups are employee-led groups that foster a diverse and inclusive workplace aligned with Peloton's organizational mission, values, goals, business practices, & overall D&1
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Peloton employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $10000 monthly maximum payout.
Dental Benefits
Peloton's dental plan covers up to $3000 of expenses.
Vision Benefits
Health Insurance Benefits
Peloton covers up to 90% of premiums for high deductible health plans.
Life Insurance
Peloton's Life Insurance is equal to 2 times an employee's annual salary with a minimum coverage of $100,000.
Pet Insurance
Pet insurance is a voluntary employee-paid benefit.
Wellness Programs
Onsite Gym
Team workouts
Peloton team members have free access to the Peloton digital product and can take workouts anytime!
Mental Health Benefits
Peloton partners with Lyra to provide mental health benefits to all employees, with 25 free sessions per year.
Retirement & Stock Options Benefits
401(K)
In addition to benefits that provide security for you today, you can make saving for the future easy with a 401(k) plan that allows you to save a portion of your salary towards retirement.
401(K) Matching
Peloton provides employees with a 401(K) matching plan managed by ADP. We match 100% of contributions up to 4% of an employee's annual gross pay.
Company Equity
Employee Stock Purchase Plan
Our Employee Stock Purchase Plan (ESPP) is an optional program that allows eligible team members to use payroll deductions to purchase Peloton stock twice a year at a discount.
Child Care & Parental Leave Benefits
Child Care Benefits
Peloton partners with Bright Horizons and Urban Sitters for Backup child care assistance. Subsidized child care & family care.
Generous Parental Leave
Parental Leave is a Company-Paid benefit which will pay your salary following the birth, adoption, or placement of a child. Up to 18 weeks total.
Remote Work Program
Peloton's remote work program allows Team Members to work from home on occasion, as needed for them.
Family Medical Leave
Peloton provides eligible team members with up to 12 weeks of unpaid, job-protected leave per year.
Adoption Assistance
Peloton reimburses for eligible adoption expenses and 18 week of paid leave.
Vacation & Time Off Benefits
Generous PTO
Hourly team members receive between 10 to 20 days per year of paid time off based on years of service.
Paid Volunteer Time
Peloton employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Team Members receive 48 hours of sick time up front.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Peloton offers pre-tax commuter benefits for all employees for both Transit and Parking.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Peloton hosts happy hours in our NYC Penthouse on occasion.
Recreational Clubs
Relocation Assistance
Peloton offers a comprehensive relocation policy for employees relocating.
Fitness Subsidies
Peloton is proud to offer all full-time team members an annual reimbursement of $500 for Wellness related events registration/sponsor fees.
Home Office Stipend for Remote Employees
During these unprecedented times, Peloton offers remote employees the ability to reimburse purchases for their at-home office, not exceeding $500.
Professional Development Benefits
Tuition Reimbursement
Peloton has partnered with Gradifi to help pay down your student debt and pay for your children's future education.
Diversity Program
Promote from within
Continuing Education stipend
Peloton provides $5250 annually of financial assistance for certain education related expenses to foster & encourage the professional development of our team members.
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