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Learning & Development Operations Manager

| Greater NYC Area


Who we are:

At Cityblock Health, our mission is to radically improve the health of urban communities, block by block. We integrate services to address physical, behavioral, and social needs together, delivered at community hubs and through field-based care teams to make healthcare more accessible, supportive and goal-driven for the people who need it most.

Every aspect of the Cityblock care model is carefully designed to focus on our members, engaging and empowering them to own and improve their health through trusted relationships. Through mobile interdisciplinary care teams, we are flexible in how we deliver care, meeting members where they are, and together developing and working longitudinally through a personalized and integrated Member Action Plan (MAP). The care team collaborates to support each member’s whole health and social needs. Enabled by custom-built technology, we build capacity, deliver care and dramatically change members’ opportunities and outcomes.

Partnering with community-based organizations and a well-respected commercial partner in New York, and backed by the top healthcare investors in the country, we are reorganizing the health system to focus on what matters to our members—and leading the move from transactional, fee-for-service medicine towards high-value, relationship-based partnerships.

At Cityblock Health, our mission is to radically improve the health of urban communities, block by block. We integrate services to address physical, behavioral, and social needs together, delivered at community hubs and through field-based care teams to make healthcare more accessible, supportive and goal-driven for the people who need it most.

The role:

As the Learning and Development Operations Manager you will work with the Head of L&D, and the training and development team, along with other stakeholders to manage the development and delivery of training programs across Cityblock. You will be involved throughout the full spectrum of training and development, from onboarding and training, to ongoing education for the team, leading the operational components, and , working with key stakeholders to ensure alignment with Cityblock’s mission, goals and objectives. You will bring your attention to detail and project management skills to successfully support and execute project plans, regional training mapping and logistics, internal L&D development conferences, and offsite L&D event planning. You will provide support across a variety of learning modalities including classroom training, virtual training, and e-learning self-studies. You will lean in to support the development of Cityblock’s Learning and Development strategy as we scale. Critical to all elements of this role is the incorporation of our core values to sustain a team standard of trust, innovation, celebration of successes, and support. These values - listening with humility and respect, acting against injustice, inclusivity and diversity, having fun, thinking big, being creative, being accountable, persevering, questioning the status quo, partnering, and learning - must be interwoven throughout training and development operations.

You will:

    • Ensure that L&D organizational goals and strategy are well-documented and centralized to drive decision-making
    • Maintain urgency by ensuring there is strong collaboration within multiple parts of the organization who may have competing priorities
    • Provide visibility and transparency into L&D initiatives across the company. Ensure this cross-functional work is well-communicated and internalized
    • Serve as an internally recognized specialist in learning and development and use in-depth project management experience to move initiatives to completion within tight deadlines
    • Lead the vendor management process in collaboration with instructional design/curriculum manager
    • Track expense trends, costs associated with training courses as well as individual budgets, invoicing and reporting
    • Complete and maintain training catalogs, course descriptions and global calendars in the Learning Management System (LMS)
    • Introduce trends in training and development for inclusion into Cityblock’s overall training strategy and individual training development plans
    • Manage multiple project schedules and stakeholders, applying expertise in eLearning authoring tools and coaching to implement adult learning theory for wide modalities, including online learning, mobile, videos, and microlearning
    • Develop and nurture relationships with internal stakeholders, subject matter experts and business unit leads
    • Develop performance improvement initiatives based on skills building, outcomes, efficiencies, new care model development, new technology development, and learning needs.
    • Prioritize projects based on need, resource availability, and impact



You’d be a good fit if:

  • You have the ability to work in a fast-paced, growth oriented environment where independence, flexibility and adaptability are required
  • You have the ability to manage multiple projects
  • You are an ambitious self-starter with the ability to build relationships with internal and external stakeholders
  • You have basic knowledge of adult learning principles
  • You are comfortable with managing complexity and priorities in a fast-changing environment
  • You bring a rigorous attention to detail
  • You have familiarity with creating evaluations and assessing impact
  • You have excellent communication skills and can modulate content thoughtfully for audience scale and seniority
  • You have 4+ years’ experience with managing large-scale programs focused on learning and development and human capital or people programs
  • You are charismatic, engaging, dynamic, creative, and accessible
  • You have experience in event coordination for offsite and onsite learning and development programs
  • You have proven experience in coordinating training programs, such as managing registration, program and event management
  • You have experience presenting to and interacting with stakeholders in a consultative manner and as a leader in a collaborative environment
  • You have strong strategic and critical thinking to identify interdependencies between issues, processes, data, and outcomes
  • You have the desire to contribute to a learning and evolving model of care, and a quickly growing staff
  • You are excited about how technology can support your work and help drive the ongoing evaluation toward new and better care
  • You can travel periodically

Nice to have:

  • Familiarity with a Learning Management System (LMS)
  • Experience in a technology-enabled healthcare setting
  • Advanced proficiency in Google Suite
  • Experience using hosting webinars (Zoom, Web-Ex, Skype)

You should include these in your application:

  • A resume and/or LinkedIn profile.
  • A 1-2 paragraph response indicating why this job is compelling to you.
  • A 1 paragraph summary of a time when you supported others in being successful in their roles.

Cityblock values diversity as a core tenet of the work we do and populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Read Full Job Description

Location

We're in DUMBO, where toy elephants parachute from rooftops and Thursdays are for live music. Plus, Sweetgreen, Brooklyn Roasting Company, & Equinox!

An Insider's view of Cityblock Health

What's the biggest problem your team is solving?

The opportunity to collaborate directly with medical professionals, care providers, and engineers to build Commons is rare and huge. You're not just building features. You know the 'why' of what you're building and who it will help—and you can see the impact firsthand.

Sylvia

VP of Engineering

How does the company support your career growth?

This is my first role as a software engineer—my previous life was in fashion retail. Cityblock created a structure that enables me to master fundamental skills and empowers me to own projects that expose me gradually to more difficult concepts, like building our application’s notification center—with a supportive team backing me up.

Alicia

Software Engineer

What is your vision for the company?

In my clinical work, I've seen our health system moving away from relationships and toward increasingly complex frameworks. I joined Cityblock to challenge that trend. To make healthcare trustworthy again and to truly meet individuals where they are.

Toyin

Chief Health Officer

How do you collaborate with other teams in the company?

My goal is to work with tech & clinical teams to build something useful yet simple. Sitting side-by-side we try to understand what our care teams and members need from our technology. Together, we're creating a world in which the product and tools become invisible, to enable our care teams to spend as much time as possible with our members.

Neves

Product Design Lead

What are Cityblock Health Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
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