Logistics Associate
Who We Are
The Farmer’s Dog was created to radically improve the $90 billion global pet food industry — starting with a subscription service that sends freshly-made food directly to customers’ doors. Long term, our aim is to simplify every part of pet care, bettering the lives of the animals who make our lives better. Backed by the early investors of Warby Parker, Dollar Shave Club, and Sweetgreen, we've raised over $100M in funding and seek to build a company as healthy as the dogs we feed.
Join The Farmer’s Dog team as we continue to figure out ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogsWhere You'll Come In
We are in search of a Logistics Associate to join The Farmer’s Dog and help us answer questions like, “What do we do and when do we inform customers when their order will be delayed due to a winter storm? How do we resolve recurring driver complaints and address issues?”
This person will be responsible for resolving customer facing delivery issues, help build out customer delivery data for reporting, and support weekly outbound shipping operations. The role will partner up with the Customer Experience Department and last mile carriers to focus on building processes around delivery experience. You will also support carrier onboarding and help streamline integration processes.
Day-to-day, you’ll help troubleshoot the logistics of getting boxes to our customers, identify and escalate risks, and work with our Customer Experience Department to build processes around carrier and delivery issues. You’ll balance these ongoing tasks with long-term projects that impact our whole business and create an outstanding delivery experience for our customers.
How You'll Make An Impact
- Own partnership with the cx-ops function and build SOPs to support delivery escalations, communications, and automate manual processes.
- Support strategies and initiatives to establish best in class customer delivery experience.
- Act as liaison to communicate any logistics process changes with the Customer Experience Department
- Own delivery data around customer facing delivery exceptions such as late deliveries, address issues, carrier feedback and undelivered boxes.
- Cross train and support weekly network optimization and volume planning - this is all the ins-and-outs of successfully getting boxes from our FCs to our customers.
- Help manage carrier communication and help foster trusting relationships with business partners across TFD and externally.
- Join weekly carrier business reviews to help identify areas for improvement and create carrier accountability from customer and cx feedback.
- Support our KPIs, particularly on time delivery and delivery carrier feedback
- Support shipping on-call rotation responsibilities and supervise daily outbound shipping
We're Excited About You Because
- You have 1+ years of supply chain experience.
- You have strong Excel skills; adept at using VLOOKUP, INDEX MATCH, and Pivot Table functions.
- You thrive in a fast-paced environment and have an urgent and proactive approach to your work.
- You’re innately curious, highly collaborative, and have strong communication skills.
- You have strong organizational skills, are meticulously detailed, and are able to multitask and prioritize.
- Experience with Looker, Tableau, Convey, Shippo or similar BI tool, a plus.
- Experience in logistics, supply chain and/or operations, a plus.
- Experience in a meal kit industry a plus.
A Few of Our Best Benefits
- Brand new dog-friendly office in Greenwich Village (upon a safe return-to-office!)
- Market-competitive compensation and equity packages
- Comprehensive Healthcare, Dental, and Vision
- 12 week paid parental leave
- Flexible PTO and WFH policy
- Discounted fresh food for your pup
- Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug