Manager, Account Management
Who we are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
The Job - Manager, Account Management
As one of the leaders of our Account Management group, you will be responsible for guiding our Account Managers as brand owners and specialists in customer satisfaction and retention. To be successful, you should be able to communicate effectively to ensure that our internal teams have a clear understanding of our customers' needs.
We are looking for a hands-on leader who will think and act both strategically and tactically to drive the team’s engagement at all points of the customer lifecycle. You should be enthusiastic and a creative individual with the ability to inspire others, as you will be responsible for coaching, mentoring and developing individual team members.
You are:
- Passionate about developing people and building a team
- Able to overcome obstacles in solving problems for others
- Willing to get in the weeds of support to resolve issues
- Calm under pressure
- Deeply caring about your teammates and customers
- Aligned with Justworks’ mission and share our core values: Compassion, Openness, Grit, Integrity and Simplicity
What you'll do:
- Coach your team members in reinforcing Account Management best practices and the Justworks brand
- Work closely with internal teams to verify that customer needs are heard, understood and prioritized
- Focus on continuous process and quality improvement
- Obsess over key metrics of customer satisfaction and retention
- Lead the hiring and expansion of the Account Management team as the company scales
- Handle general management responsibilities, such as leading regular team meetings, generating weekly metrics reports, and conducting annual performance reviews
Qualifications:
- Bachelor's degree and experience managing a team
- Proven excellence in Customer Success management
- Interest in brand ownership and Account Management best practices
- Ability to identify service trends and present a path to resolve them
- Self-driven to be productive and seek out self-improvement
- Genuine desire to improve the quality of service we provide as well as the experience of our team members
- Strong written and verbal communication skills with acute attention to detail
- Metrics-driven mentality
- Passion for service excellence
Visa sponsorship for this role is currently not available.
Diversity at Justworks
Justworks’ vision is for all identities, backgrounds and expressions to be represented in the workplace. We're building the foundation for long-term success and intend to cultivate a safe, collaborative and inclusive space and company culture.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.