Manager, Business Operations at Flatiron Health

| Greater NYC Area | Remote
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We're looking for a Manager of Business Operations to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

What You'll Do

Reporting to the Sr. Manager of Business Operations, you will be responsible for Business Partnership and Strategy across Marketing, Sales, and Customer Success in service of their goals to grow and retain the network of community oncology clinics using our software and services. You and your team will be embedded with your key internal partners to scope, prioritize, and deliver programming and systems improvements. In doing so, you will also collaborate cross-functionally with Finance, IT Operations, Product, Engineering, and numerous other stakeholder teams. In addition, you’ll also: 

  • Become an expert in our current workflows, systems and tools, and existing challenges for our primary partners - Sales, Marketing and Customer Success
  • Synthesize and represent the voice of internal customers to inform the discovery, scoping and prioritization of the operational roadmap to support these teams and their goals
  • Drive the annual sales planning cycle including market assessment, territory planning, incentive compensation design and rollout, quota setting, and budgeting
  • Design and rollout of Sales workflows in our updated Salesforce system
  • Partner with Marketing on the workflows, integrations, and insights across Sales and Marketing programming to inform and improve the sales cycle
  • Collaborate closely with our Customer Success team to identify any needed support or opportunities to improve their ability to retain and renew our current customer network
  • Operationalize our go-to-market pipeline for new products and services
Who You Are

You're a self-starter with 3+ years of operations, product, consulting and/or project management experience and sound strategic and operationally-oriented thinking. You are a team player with strong people management experience. You’re excited by the prospect of rolling up your sleeves and adapting to new challenges to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact.

  • You have a Bachelor’s Degree
  • You have 3+ years of operations, product, project management and/or consulting experience 
  • You are a highly structured thinker and problem solver, able to use data, storytelling and excellent communication to bring others along and influence outcomes
  • You have a strong analytical intuition and experience, and can flex between strategy and the data to deliver on known and unknown business insights and needs
  • You have the ability to effectively identify what’s important and prioritize competing workstreams
  • You have an entrepreneurial mindset and demonstrated ability to deliver results
  • You are able to work cross-functionally in a matrixed organization, with particular skill in managing and negotiating with internal stakeholders to drive maximum efficiency
  • You are able to intake diverse inputs and opinions and align stakeholders on a path forward
  • You are highly adaptable to new challenges and able to flex seamlessly between high-level strategy and execution work required
Extra Credit
  • Experience working with technology and software including Salesforce
  • Experience working within healthcare industry
Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

  • Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
  • Career coaching opportunities
  • Hackathons for all employees (not just our engineers!)
  • Professional development benefit for attending conferences, industry events and external courses
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave (16 weeks for either parent)
  • Back-up child care
  • Flatiron-sponsored fitness classes

Flatiron Health is proud to be an Equal Employment Opportunity employer. 


We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
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