ABOUT VTS

VTS is commercial real estate’s leading leasing, marketing and asset management platform where deals happen and real-time data comes to life. The VTS Platform captures the largest first-party data source in the industry, which delivers real-time insights that fuel faster, more informed decision making and connections throughout the deal and asset lifecycle. VTS Data, the industry’s only forward-looking market dataset, and VTS Market and Marketplace, the industry’s first integrated online marketing solution, give landlords, brokers, and tenants unparalleled visibility into real-time market information and the direct connectivity to execute deals with greater speed and intelligence at every point in the planning, marketing, leasing, and asset management cycle.

More than 60% of Class A commercial space in the US and 12B square feet of commercial real estate globally is managed on the VTS platform. Our user base includes over 45,000 CRE professionals including respected industry leaders like Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, Boston Properties, Oxford Properties, JLL, and CBRE.

We recently made the Forbes Cloud 100 list of the hottest private cloud companies, and were named one of Crain's best places to work! Our headquarters are in NYC, but we have hubs in other major US cities, Toronto, CA, and London, UK.

Learn more at vts.com or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn. 

Are you wondering about how VTS has adapted to a WFH environment? Read our blog post here to find out!

How does this Position help VTS Succeed?

VTS is seeking a manager for the Midmarket and SMB segments of its Client Advisory team in North America. As the manager of this high-performing team, you’ll be responsible for defining strategy, playbooks and tactics that the team will execute against to drive overall net retention of accounts.

Reporting into the Director of Client Advisory, you’ll work alongside the Enterprise and International Advisory leaders to define strategies and processes that scale across our client base. You’ll quickly become an expert in the CRE industry and influence disruptive change in how the largest landlords and brokerages in the world operate daily.

You will collaborate directly with key departments internally, including sales, marketing, business operations, product leadership and our executive team in a fast-paced environment and own key initiatives focused on our fastest growing segment of accounts. You’ll work with the team on developing long-lasting client relationships, strong account plans and expanding their own skill sets and career growth.

This is the perfect opportunity for someone who is an experienced, passionate customer success leader who is hungry for a new opportunity in a key customer facing role to further develop their strategic skill set and influence the bottom line of one of the fastest growing tech companies today.

What Makes This Job Awesome?

• Leadership: Oversee and drive the success of a high-performing team working with a large book of business. Act as a model for an ideal Client Advisor and coach/build the team’s skill set on an ongoing basis.
• Relationship Building: Build trusted relationships with key internal stakeholders, the client advisory team and strategic accounts. 
• Detailed Product/Service Knowledge: Be an expert on VTS products and services and understand how they can be leveraged to help clients achieve desired outcomes. Act as a thought leader within the larger Customer Success team and company to share industry learnings and demonstrate best practices. 
• Client Outcomes: Identify strategies and initiatives at the account level to help clients drive engagement and achieve desired business outcomes. Be a change leader through the advisory team with clients. Help communicate the value of these initiatives and drive customer referenceability and case studies
• Client Engagement: Develop and iterate on playbooks to drive better client engagement and business outcomes. This includes tactics around driving platform usage, adoption insights, and consulting topics. Partner with Sales to drive Executive Business Reviews with clients and demonstrate ROI to drive net-retention and upsells.
• Risk Mitigation: Proactively identify situations where clients are at risk of adopting VTS or achieving their business outcomes and proactively identify solutions to address these (working closely with internal stakeholders - sales, product, exec leadership & support). 
• Internal Advocacy: Be an internal advocate for customer needs, requirements, and feature requests across customer success, product and sales.

What Makes You A Great Fit?

• 5-7+ years in enterprise software customer success roles for SaaS companies
• 2-3+ years in management, mentoring and leading experience
• Bachelors in business, marketing or engineering (MBA a plus)
• A service-oriented ethos, strong business acumen and an ability to structure client problems into desired outcomes
• Great at cross-functional team management, influence without authority 
• Superb written and verbal communication skills and executive presentations
• Experience managing, consulting, and negotiating with clients and driving success
• Strong analytical skills, with the ability to identify business issues, analyse data, draw conclusions, and develop actionable recommendations
• Strong technical skills, with an ability to understand product functionality and how these can tie to business outcomes
• Exceptional organizational skills, with a proven track record of successfully managing teams and projects to completion with precise attention to detail
• Comfortable in a fast-paced, entrepreneurial, and rapid-growth environment
• Proficient in SalesForce, Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)
• An understanding of commercial real estate a plus

What VTS Values & How We Show It:

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees! 
• Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches! 
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees! 
• Move as One - We work in an open floor plan to promote cross-functional collaboration. 
• Take Ownership - Be an owner of the company you’re building with our equity packages. 
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more! 

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All your information will be kept confidential according to EEO guidelines.