The Opportunity:

Shutterstock is seeking an experienced Client Success Manager on a 12 month Fixed Term Contract (maternity leave) with responsibility for managing a team of Account Managers, Client Success across DACH region with the focus on customer satisfaction and driving product usage through various data driven activities and providing exceptional daily account management.

In this role, the successful candidate will primarily:

• Manage, coach and develop the Account Managers, Client Success ('CSM') in order to foster individual success as well as increased market penetration and revenue
• Proactively enhance and streamline workflows within the department to help facilitate the growth and expansion of accounts.
• Manage 20% growth in all renewal sales
• Facilitate weekly meetings for best practice sharing and rolling out new processes
• Conduct weekly 1:1 sessions with each direct report
• Understanding team needs across the region to prioritize needs
• Work with other CSM globally to ensure successes and issues are shared and resolved
• Approve, activate and refund certain products and processes
• Run quarterly QBRs to drive account growth
• Utilise data to drive specific behaviors or activities
• Advocating on behalf of the CSMs across multiple departments

Requirements:

• At least four years experience working in a similar role as an Account Manager or Sales Manager preferably from a background in agencies, media sales or SaaS.
• Previous management experience required
• Experience using CRM software (SalesForce, Microsoft Dynamics etc.)
• Strong interpersonal, organizational and communication skills with the ability to work across many systems, tasks and departments simultaneously
• Strong attention to detail
• Strong customer service skills, and the ability to build and maintain relationships via telephone and email
• Computer and systems literacy (Excel, Jira, Slack, Microsoft Office, etc)
• Native-level German speaker with fluent English

About Shutterstock:

Shutterstock, Inc. (NYSE: SSTK), directly and through its group subsidiaries, is a leading global provider of high-quality licensed photographs, vectors, illustrations, videos and music to businesses, marketing agencies and media organizations around the world. Working with its growing community of over 350,000 contributors, Shutterstock adds hundreds of thousands of images each week, and currently has more than 180 million images and more than 9 million video clips available.

Headquartered in New York City, Shutterstock has offices around the world and customers in more than 150 countries. The company also owns Bigstock, a value-oriented stock media agency; Shutterstock Custom, a custom content creation platform, Offset, a high-end image collection; PremiumBeat a curated royalty-free music library; and Rex Features, a premier source of editorial images for the world's media.

For more information, please visit www.shutterstock.com and follow Shutterstock on Twitter and on Facebook.