Manager, Consulting Services
Yext (NYSE: YEXT) is building the next big thing in AI search, and the next big thing is answers.
With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions. Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links.
We have a big, audacious mission to transform the enterprise with AI search. To achieve that, we need bright minds and diverse perspectives to join our growing company and help us continue to disrupt an industry. Does this sound like you?
As a Manager, Consulting Services, you will oversee a team of Managers and Analysts responsible for onboarding and implementation of Yext customers. You will be responsible for the productivity and success of your team and its members while working closely with the Client Success Leadership team. Our team is looking for people who are fired up and love coming to work every day. We are building a market and educating clients on the importance of brand verified answers, as we work to hit aggressive goals.
What You’ll Do
- Manage consulting project priorities and technical resources of your team which provides project management, platform consulting and configuration services to our Mid-Market and Enterprise customers across North America
- Effectively communicate and report on Team Utilization, CSAT, Portfolio/Project Risks and Time to Value
- Meet team KPI targets on a quarterly basis and gather input from the team and other internal or external stakeholders to determine ways to improve on KPIs
- Onboard new team members and train them on core competencies including Project Management fundamentals, Client Services fundamentals, and Yext Platform functionality.
- Conduct recurring 1:1's with team members and assist in their career development
- Work closely with Client Success Managers, Account Executives and the team leads in these departments to ensure we are exceeding client expectations and in alignment.
- Provide Sales Support as needed as an expert on our implementation and service offerings
- Consult with clients and other internal stakeholders on product capabilities and service offerings
What You Have
- Bachelor/Masters Degree or similar college level education
- 6-8 years of Project Management, Operations, Consulting, Finance, or Analyst experience
- Proven track record as a team lead or team manager
- Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across internal departments and with external contacts
- Experience providing clear and effective feedback
- Proficient in data analysis and manipulation with Excel
- Detail-oriented, organized, process-driven
- Ability to work quickly and accurately in a high-volume environment
- Autonomous worker with excellent time management skills
- Ability to thrive in a cross-functional team environment
- Interest in technology
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Yext is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.