We’re Onna: A passionate, hard-working team solving one of the biggest challenges facing today’s businesses — knowledge fragmentation. We’ve built the world’s first Knowledge Integration Platform to make enterprise knowledge more accessible, useful, and private. We help some of the world’s leading companies like Facebook, Slack, Electronic Arts, and Fitbit, to bring together fragmented knowledge from today’s most popular workplace applications. With our platform, teams can unify, protect, search, automate, and build on top of their organization’s proprietary knowledge, allowing them to leverage it in new and intuitive ways. 

Onna is engaged in an active phase of growth and we are hiring across our offices in New York City, Barcelona, Raleigh-Durham, San Francisco, London & Toulouse. We are thrilled to be able to welcome new team members from across the world to a work environment that is lighthearted, fast-paced, exciting, and flexible. We provide our people with the tools, resources, and outstanding leadership to take their career to the next level. If this sounds like an exciting opportunity, we want to hear from you!

We’re currently hiring a Manager, Customer Success to join the Success team, based anywhere in the United States. Reporting to the Chief Customer Officer, you’ll be responsible for setting strategic direction and leading our Customer Success team.

What you’ll do:

• Provide leadership and people management
• Participate in cross-functional meetings with Sales, Product, Support, and Engineering to ensure the customer remains top of mind for everything we do.
• Continually track retention, incremental sales metrics, and work with the team on activities to ensure we are exceeding these goals
• Make strategic recommendations for the team’s direction by outlining and leading projects to continually optimize success offerings.

Who you are:

• A manager with 3+ years of experience managing a customer success, client expansion, sales, or technical account management team.
• Proven experience in hiring and building global teams that work cohesively and support each other—including tenured employees mentoring more junior colleagues for career development. 
• History of working well with cross functional teams to advocate on the customer’s behalf
• Ability to handle and navigate customer escalations to a positive outcome.

We've entered a new era of remote work, where our day-to-day is now virtual, and we're committed to adapting to embrace this change.

Benefits we offer:

• Competitive salary package 
• 401(k) with matching contribution
• Comprehensive medical, vision, and dental coverage
• Flexible vacation and PTO policies
• Flexible working time
• Remote and semi-remote work opportunities
• Monthly virtual fitness and well-being stipend 
• Learning and development budget
• Monthly virtual team Lunch-and-Learns and Happy Hours 
• Birthday and anniversary celebration

About the product & Onna’s funding: 

Our growing list of integrations includes the likes of G-Suite, Slack, Microsoft 365, Box, Dropbox and more. Our open API allows us to integrate with any cloud-based or on-premise platform, for optimal control and visibility into your most critical knowledge. Once connected to Onna, the potential use cases are limitless: Information Governance, eDiscovery, Compliance, Knowledge Management, are just a few ways Onna can empower organizations and their employees. 

In 2019, we closed an $11M Series A led by Dawn Capital with the participation of our integration partners Slack Fund and Dropbox, and in 2020 we closed a $27M Series B led by Atomico with participation from Glynn Capital, as well as follow-up investments from Dawn Capital, Nauta Capital, and Slack Fund. 

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Onna is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have authorization to work in the location the position is posted.

All of your information will be kept confidential according to EEO guidelines. To view our privacy policy, please visit here.