Manager, Enterprise Client Success
Our Mission
Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.
Healthcare moves slow. We move fast. Patients deserve speed and convenience.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As a Manager of the Enterprise Client Success team you will help lead the team that directly impacts the success and growth of our largest clients. You will work side by side with other members of leadership to manage performance and career development. You will own the planning and execution of projects that have a reaching impact both internally and externally. And you will be responsible for ensuring productivity, quality benchmarks and that all SLAs are consistently met.
You’ll enjoy this role if you are…
- Passionate about supporting a team and the growth of others.
- Devoted to driving results and growing a business.
- Super-positive and empathetic: you see the best in people and know how to bring it out
- A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment.
Your day to day is…
- Attending 1:1s with team members focused on their day to day work as well as career pathing aspirations and progress.
- Meeting with partner team leadership to align on process and progress towards shared goals.
- Preparing and leading team meetings, ensuring that there is valuable content and recognition.
- Assistant with hiring efforts when needed through candidate screening and interviews.
- Own the training experience for new and existing team members alongside other ECS leaders.
- Own projects that are focused on improving internal processes or external client experiences.
You’ll be successful in this role if you have…
- 1-2 years project management experience
- 1-2 year of people management experience
- Ability to develop and maintain a high level of product knowledge
- Exceptional written and oral presentation skills
- Strong analytical skills
- Experience in Microsoft PowerPoint, Excel, and Tableau preferred
- Record of building and maintaining team upskilling programs
Benefits:
- Unlimited PTO
- 100% paid employee health benefit options
- Parental leave
- Cell Phone reimbursement
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
