Cedar
Cedar is committed to improving the healthcare billing experience for all.
New York, NY
Remote
Hybrid

Manager of Executive Communities

Sorry, this job was removed at 7:11 a.m. (EST) on Thursday, December 2, 2021
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The Role 

Cedar is transforming the healthcare experience, empowering us all to easily and affordably pursue the care we need. Our technology enables providers and payers to work together to offer an exceptional and affordable healthcare financial experience while helping patients understand the cost of their care. 

This is an exciting opportunity to be a part of a company that wants to transform U.S. healthcare. As Cedar’s Manager of Executive Communities, you will report to the Director of Experiential Marketing and work closely with the President and Chief Marketing Officer to oversee all the aspects of Cedar’s Advisor Board, CEO Council, and Patient Financial Innovation Council. The role will also help define, develop, and execute all new community related initiatives and work closely with cross-functional teams and business stakeholders.

This role will play an external-facing role, serving as primary point of contact for Cedar’s Advisor Board and CEO Council and requires an individual with strong communication skills and customer service orientation, executive presence, high EQ, and grace under pressure. This is a fast paced and collaborative role that requires someone with a natural ability to build strong, trusting partnerships across the organization and drive progress on key initiatives, event activations, sponsorships and cross-functional projects. This role requires a highly resourceful individual who thrives in a fast-moving, complex environment requiring self-motivation and comfort with ambiguity in a fast-changing industry.

Responsibilities

  • Create and manage a robust community engagement and content strategy, ensuring accuracy and relevancy.
  • Own relationship management and communications with advisor board members and their support staff to help further strategic business goals, deepen and expand relationships, and foster a culture of learning and innovation.
  • Develop sound strategies and operational plans to leverage Advisor & CEO communities to be most impactful to the company and business goals 
  • Manage advisor board meeting logistics and execution, ensuring unique, memorable and impactful experiences for our community members 
  • Partner with experiential and event teams to manage content and programming efforts for all in-person and virtual community activations
  • Moderate, engage and listen  regularly within community forums, triaging discussion internally as well as promoting and securing leadership engagement 
  • Provide community members with any support and resources they need, activating the community around shared goals and objectives
  • Help develop, build and manage the day-to-day operations of a digital first community platform 
  • Develop and implement internal and external community advocate programs designed to enhance and incentivize engagement among community members
  • Meet regularly with internal stakeholders to share community insights, updates and guidance on ways to engage with the community

Skills & Responsibilities

  • 4-7+ years of related community management or board affairs experience building, managing and scaling communities
  • Excellent project management and communications skills - both written and verbal. 
  • High levels of emotional intelligence and empathy, understanding how to listen and respond to community feedback 
  • Comfort and experience dealing directly with high-level healthcare executives and other VIPs
  • Demonstrated affinity for diplomacy and the ability to cultivate and maintain relationships at all levels
  • Strong analytical skills and ability; outstanding project management, execution, and business acumen
  • Passion about Cedar’s mission, vision and values
  • A sense of humor (...seriously)

What do we offer to the ideal candidate? 

  • An opportunity to work on a platform that is scaling very rapidly, engaging with millions of patients per year and growing at a rate of 360% YoY as of January 2021!
  • A chance to join a high-growth company
  • The ability to impact the direction of our company, we value all comments and suggestions!
  • Transparency across teams and interaction with multiple departments
  • Competitive pay, employer-paid healthcare, stock options
  • Daily team lunch and unlimited healthy snacks at our NYC office

Applicants must be currently authorized to work in the United States on a full-time basis. Cedar will not hire any applicants for this role who are present in the United States on an F-1 visa. Cedar is not an E-Verify employer and cannot employ individuals on a STEM OPT extension

#LI-SG1

#LI-REMOTE

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What are Cedar Perks + Benefits

Cedar Benefits Overview

Working at Cedar: what’s not to love?

Being part of our team means working together to solve a problem that impacts millions of consumers every year. It’s challenging, exciting and complex. We’re proud to be the only company that truly empowers consumers with an easier, more personalized and transparent healthcare journey.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Cedar offers a very flexible remote work program, both pre-COVID and after.
Diversity
Documented equal pay policy
Mandated unconscious bias training
We offer annual unconscious bias training for all employees.
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Dental benefits are part of our comprehensive benefits offered through industry brand carriers with multiple options to choose from.
Vision insurance
Vision benefits are part of our comprehensive benefits offered through industry brand carriers with multiple options to choose from.
Health insurance
Life insurance
Pet insurance
Mental health benefits
We offer an experienced EAP counselor 24 hours a day, 7 days per week.
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
At Cedar we want to support all new parents in their expanding family. Therefore, we offer our full time team members who are expecting or having a new child Paid Leave.
Family medical leave
Cedar offers family medical leave for employees. Our leave partner walks employees through every step of the process.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Company-wide vacation
Cedar offers company wide shut downs around major holidays
Office Perks
Commuter benefits
Cedar offers pre-tax commuter benefits for all full-time employees.
Company-sponsored outings
Free daily meals
Daily lunches are provided at our NYC HQ.
Free snacks and drinks
Our kitchen is stocked full of snacks and drinks for every desire! Some of our favorites are cold brew, kombucha, rotating craft beers, fresh fruit, yogurt and every kind of chip you can imagine!
Company-sponsored happy hours
Pet friendly
Our NYC HQ has a dog lounge. Bring your dog to work!
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Cedar hosts lunch & learns monthly. This allows employees to present in-depth on projects they're working on or for the occasional guest invitee to teach the team about a topic of interest.
Promote from within
Mentorship program
Our mentorship program pairs folks based on shared interests and goals, from the same team or cross-functionally, and emphasizes building mutually beneficial relationships for professional equity.
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

We take great pride in making our employees' wellness a top priority, and we create opportunities to talk openly about mental health and wellbeing.

We have a directory with resources for mental and physical wellbeing, emphasizing benefits offered through our health insurance. The directory covers topics such as managing grief, therapist information, nutrition & water intake, and resources on talking to children about current events. We want to take a holistic approach and include resources that appeal to everyone, so we also included information on remote alternative wellness offerings, including reiki, sound healing, meditation and yoga. We even have an onsite meditation room in our NYC HQ!

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