About the Role

Manager, Global Mobility Operations & Strategy will be involved in creating and delivering consistent service and support across global and U.S. mobility process, operations, and program management. This role will report to the Director, Global Mobility. This position will be on our global team as both a strategic partner and hands-on team focused on gathering business requirements, process optimization, and implementing global and U.S. mobility related processes. Manager, Global Mobility Operations & Strategy will be responsible for the following:

• Lead and manage mobility related projects through planning, development, launch, and stabilization and close. The projects include but are not limited to: ongoing management of global mobility technology solution and reporting; ROI & mobility analytics; applicant tracking systems with mobility; tracking and checklists; case management systems, equity, and invoicing.

• Work with People Systems to help design mobility impacted business process and requirements in HRIS and perform end-user testing 

• Lead end-to-end execution and delivery of continuous improvement initiatives for The We Company Global Mobility teams / function and processes

• Investigate ways to improve existing processes and fix pain points through automation and streamlining

• Manage periodic updates to process documentation such as point of contacts, process flows and maps, and system access

• Develop analytically-driven insights to synthesized recommendations and communicate to business owners and WeWork leadership team

• Work with our immigration, tax, and relocation services providers to compile the global compliance requirements for immigration, individual income taxes, and relocation

• Create and update new market expansion compliance playbook/guidebook for our internal stakeholders, including People Operations, Talent Acquisitions, and People Partners, using the project management tools 

• Work with regional leads to create and draft relocation policies and checklists  

• Maintain and update contents in the company’s intranet

• Partner with People Operations, Talent Acquisitions, and Mobility Leads/Managers to deliver training on new processes and systems

• Manage an Operations Analyst, who is responsible for the following:

  • coordinate and assist in monthly global relocation expense accrual booking and reconciliation

  • oversee vendor invoicing and approval process as well as tracking and reporting of actual expat spend

  • Manage business visas intake and output by monitoring email inbox and issuing  invitation letters 

Required Knowledge/Skills, Education, and Experience:

• Bachelor’s degree in business administration, management information systems, or a related field required

• Minimum of 5 years of experience in process development and execution (project documentation, briefs, and state reports)

• Minimum of 5 years of experience in project management, managing and driving large scaled projects from beginning to end  

• Minimum of 3 years of experience within one or more of the following fields: Global Mobility, HRIS, operations, compliance and program management

• Proven ability to diagnose problems with strategic thinking skills, as well as drive appropriate solutions with self-initiative

• Strong verbal and written communication skills, including presentations and communications for management-level audiences

• Exceptional customer service skills

• Understanding of change management strategies and processes

• Strong knowledge and demonstrated proficiency of all Microsoft Office Applications (i.e. Word, Excel, PowerPoint & Visio)

• Superior Excel skills (formulas, pivot tables, v-lookup, macros, charts & graphs)

• Ability to work flexible hours 

• People person who is passionate about traveling