Who you are:

You're an experienced Information Technology leader with a passion for Customer Service. You know what it takes to scale through automation and self-service. You thrive in a strategic and hands-on role where you might deploy a new security solution one day, and help develop a IT plan and vision the next. 

You have a proven track record of working in a fast-paced environment. From setting up new hires, to creating IT processes and documentation.

As a Manager, IT Help Desk, you will lead a small team covering desktop support and systems operations to support our six global offices. 

Responsibilities:

• Contribute to defining a strategy, roadmap and functionality of IT at Dataminr
• Manage and execute IT projects that align with business growth and priorities
• Manage employee onboarding and offboarding from an IT perspective
• Oversee global desktop support team, ensuring all hardware and software issues are attended to quickly and efficiently for Dataminr employees globally 
• Investigate common user problems and develop solutions to prevent similar issues from arising in the future
• Manage and review security policies 
• Manage and support a ticketing system
• Manage the administration of Google Workspace and other cloud applications
• Create IT documentation and processes to assist users and conduct training sessions where needed
• Research and evaluate new products and services that help keep our IT environment current and relevant 
• Provide local and remote support to employees as needed
• Manage a global team of 3-4 direct reports 
• Be on call and able to manage critical issues outside normal work hours

Desired Skills and Experience:

• Bachelor's degree in related field
• 5+ years of relevant experience, including at least 2+ years in a hands-on IT leadership role
• Experience in IT strategic planning, global office build outs and deployment of company-wide IT solutions 
• Technical skills in Mac, Windows and Linux, including administration, support and troubleshooting
• Experience troubleshooting local network related issues, including switches, routers, firewalls, access points, printers, and other devices
• Experience in Google Workspace, Group Policy, File Sharing, DHCP and DNS
• Experience effectively managing teams
• Ability to work and think quickly in fast-paced environments
• Ability to draft up documents for training and to build our knowledge base
• Ability to communicate to all levels of the organization
• Strong written and verbal communication skills

Why you should work here:

• We recognize and reward hard work with:
• company paid benefits for employees and their dependents, including medical, dental, vision, disability and life insurance
• 401(k) savings plan with company matching
• flexible spending account for out-of-pocket medical, transit, parking and dependent care expenses
• We want you to be your best, authentic self by supporting you with:
• a diverse, driven, and passionate team of coworkers who want you to succeed
• individual learning and development fund and professional training
• generous paid time off; including sick leave and 100% company paid parental leave
• in-office perks such as a kitchen stocked with snacks and beverages, and catered meals
• remote working friendly perks such as expanded telehealth options for mental and physical well being, virtual yoga, meditation and health and fitness app reimbursements

…and this is just to name a few!

#LI-KP #LI - REMOTE