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Manager, Provider Quality Management / Quality Improvement

| Greater NYC Area

[Please note that this is an office based position at Flatiron's office in New York, NY]

Flatiron Health expects our organization to meet high quality, ethical and compliance standards. We operate in a highly regulated space, with requirements from Health and Human Services (HHS), Center for Medicare and Medicaid Services (CMS), Office of National Coordination of Health IT (ONC), and others.

To that end, Flatiron Health’s Integrated Quality Management team is seeking experienced quality management / quality improvement professionals to define, maintain, and oversee the quality management system. This position will provide quality partnerships across Flatiron Health’s business through quality management and quality oversight activities intended to accelerate quality improvement. This includes support for our community oncology and/or academic medical centers initiatives (e.g., electronic health records, billing solutions, practice management offerings). Such support includes collaborating with key stakeholders to provide quality support and lead the implementation of Flatiron’s quality program in line with strategic priorities.

We are looking for professionals with direct experience with oversight and strategy of healthcare quality management/improvement activities including direct experience with thinking about how to create a quality program intended to ensure that software products are safe, effective, and add value to end users (specifically oncology health care providers). Looking for at least 6 years of direct quality management / quality improvement experience.

Responsibilities:

  • Provide proactive quality support regarding healthcare best practices, document control, process development/improvement, and risk management. Enhance and implement Flatiron’s quality management system to ensure compliance with applicable regulatory requirements. Assess internal compliance with Flatiron’s quality system.
  • Implement quality management/oversight activities focused on risk assessment, identification, escalation and management. Guide and reconcile any associated corrective and preventive action plans.
  • Foster a quality culture focused on meeting high quality, ethical and compliance standards.
  • Enhance and implement document control and training plans for Flatiron’s operating procedures.
  • Design, implement and oversee compliance training.
  • Ensure proactive audits/inspection readiness which may include the following:
    • Oversee external audits/inspections of Flatiron, including liaising with clients, hosting on-site visits, and internal oversight of associated action plans.
    • Plan, facilitate, document and closure of audits of Flatiron vendors.
  • Collaborate with our Product Management, Operations, Oncology, Security, Marketing, and Engineering teams to draft, review and maintain procedures.

Requirements:

  • Direct experience within a highly regulated environment such as healthcare (e.g. electronic health records, medical oncology practices, health insurance company, government agency, etc.)
  • Working knowledge of one or more of the following United States (US) regulatory frameworks:
    • Health & Human Services (HHS) regulations such as HIPAA privacy rule, HIPAA security rule, protections of human subjects, etc.
    • Office of National Coordination of Health IT (ONC) certification
    • Centers for Medicare and Medicaid Services (CMS) regulations such as Meaningful Use (MU), Merit-Based Incentive Payment System (MIPS), Oncology Care Model (OCM), etc.
  • Proactive quality support methodology that can translate complex regulatory principles and healthcare norms into best practices for cross-functional teams
  • A flexible approach to quality management / quality improvement (e.g. the ability to translate regulatory knowledge and best practices into project deliverables)
  • Bachelor’s degree required
  • Ability to work within cross-functional teams and manage multiple simultaneous projects
  • Structured communication skills
  • Passionate about our mission to improve lives by learning from the experience of every cancer patient

Bonus Points:

  • Experience in developing an organizational “culture of quality” and defining a quality management system
  • Experience drafting, reviewing, implementing, and ensuring compliance with standard operating procedures (SOPs) that drive efficiency and foster a creative approach to solving business needs
  • Experience interpreting and translating complex regulatory guidance into action (e.g., interpreting legislation to ensure compliance with health care regulations)
  • Oncology and/or clinical experience (e.g. nursing or pharmacy) - or experience working with oncologists/clinicians

Flatiron is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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