If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, UK, Israel, Australia, and the Philippines — and we’re still growing. Yotpo secured a $230 million fundraising round in March (our valuation is now $1.4 billion!) and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video. 

https://youtu.be/eAdYLzvuvFo

Sound exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

We are looking for a Manager for our Strategic Client Success team based in New York City. In this role - you’ll be responsible for both managing Customer Success Managers who lead some of our most strategic merchants as well as serving as cross functional leader throughout the company.  

This role will lead a growing team of Customer Success Managers. You’ll orchestrate hiring, onboarding, continuous training, development and success of the team, while helping Yotpo maintain its substantial YoY growth targets.

The Role:

• Manage our Client Strategy team with a goal to successfully and consistently deliver ROI and value for our customers.
• Hire and coach high-performing CSMs according to company values and methodology, to build a best in class CS team.
• Build a creative, can-do culture, with a passion for providing an exceptional customer experience.
• Own your team's metrics and goals, build and drive the plan to attain and exceed them.
• Develop a trusted advisor relationship with key customer stakeholders  to fully understand our customers’ business strategies and measurements for success.
• Work closely with internal teams including Yotpo’s executive team (Product, Marketing, Sales, Support, Professional Services) to align priorities, collaborate on customer needs and opportunities.
• Collaborate with our Revenue Operations team to analyze and optimize every aspect of the day to day of your team.

Requirements:

• 5+ years of successful experience in client management/strategy/ consulting.
• Experience managing high-performing Customer Success or Account Management teams.
• Experience in working with eCommerce and other website platforms, content management systems, and responsive websites.
• Experience working with large, strategic brands 
• Expertise in presenting concepts and vision to senior teams and influencing their strategic thinking.
• Ability to communicate technical concepts to technical and non-technical audiences.

Bonus points for:

• Knowledge (usage or implementation experience) with any of the following eCommerce platforms: SalesForce Commerce Cloud, Magento, Shopify, Bigcommerce, or other proprietary or custom solutions.
• Managerial experience of Saas organization

If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come into work every day.

About Yotpo: 

• 100% coverage of employee medical premiums; 90% coverage of dependent/family premiums.
• Comprehensive dental, life, disability and vision coverage.
• Generous PTO, holidays and flex days.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• In light of the global pandemic, many Yotpo teams are working in a remote capacity. When we return to the office, we expect we’ll be working in a hybrid model. 
• Meet some of the team: Ethan Cohen, David Ziegelbaum, Rachel Cohen, Melissa Sulewski, Justin Risso

Yotpo’s employee-centric culture has consistently earned us coveted spots on Crain’s and BuiltInNYC’s Best Places to Work lists. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes quarterly events, educational fireside chats, summer outings, end of year celebrations, and affinity groups like Yotpo Cares and DEI-PO. 

You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong. Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.