Manager, Strategic Product Consultants

| Greater NYC Area
Apply now

We’re looking for a Manager, Strategic Product Consultants (SPC) to lead Procore’s Quality and Safety and Building Information Modeling/Virtual Design & Construction (BIM/VDC) SPC teams. In this role, you’ll drive best practices by establishing operations, setting strategic goals, and providing daily guidance to your team.

As our Manager, Strategic Product Consultants, you’ll successfully lead, mentor, and grow your team of individual contributors. This includes facilitating onboarding, providing training, identifying challenging opportunities for advancement, and driving high performance with OKRs. As a successful candidate, you have experience managing professional services and aspirations to pursue future leadership opportunities. You’re viewed as a trusted advisor who can skillfully manage influence through persuasion, negotiation, and consensus-building to move the needle on projects. And you embody our values of Optimism, Ownership, and Openness.

This role has the opportunity to be based in our New York City or Austin Texas offices. We’re looking for someone to join us immediately.

What you’ll do:

  • Lead and guide current SPC responsibilities this includes driving new initiatives and leading process changes
  • Provide expertise for escalated client issues relating to the product or objection handling for their product line
  • Engage with Customer Success Leadership on team wins and losses
  • Establish and maintain job expectations; planning, monitoring, and appraising job results
  • Inspire team members to achieve high results and metrics; develop and manage team OKRs, messaging and updates
  • Recruit, mentor, and develop team members by identifying training opportunities, establishing career paths, and managing peer shadowing

What we’re looking for: 

  • Bachelor's degree or equivalent in Business or a related field is preferred
  • 2+ years of experience in SaaS Management or team lead is required
  • 5+ years of experience working in a customer support or implementation function on SaaS platforms including managing onboarding, training, and client relationships
  • Excellent interpersonal, verbal, and written communication skills
  • Track record of accountability, commitment, and loyalty
  • Enthusiastic and creative leader with the ability to inspire and motivate others
  • Deep understanding of value drivers in recurring revenue business models
  • Strong empathy for customers and passion for revenue and growth
  • Strong problem solving, analytical, and process-oriented mindset
  • Track record as an early adopter for driving change and a demonstrated desire for continuous learning and improvement
  • Experience creating and managing OKRs
  • Experience with Financial, Construction, Project Management or ERP software solutions is preferred
  • Experience successfully building and leading diverse teams

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore!

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee enrichment and just a few of our benefit offerings: generous paid vacation, employee enrichment and development programs, and friends and family events

Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • DropwizardFrameworks
    • AngularFrameworks
    • MySQLDatabases
    • PendoAnalytics
    • FigmaDesign
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • HubSpotEmail
    • HubSpotLead Gen

Location

You can find us at our downtown office (Formally Honest Buildings) at 115 Broadway or in midtown at 521 5th Ave.

An Insider's view of Procore Technologies

How does your team reward individual success?

After managing a small group when I first joined Honest Buildings, I was given the opportunity to build out a department and team from scratch. I learned a ton throughout the process and was supported at all times. The leadership at Honest Buildings works hard to recognize individual success and cares deeply about every employee's happiness.

Jeb

Director of Business Development

What's the biggest problem your team is solving?

As we expand, we are implementing infrastructure and application based solutions to ensure all of our customers have a world class experience, guaranteeing our users across the globe can use our product in a fast and reliable manner. We're constantly researching security vulnerabilities and implementing best practices to fully protect the product.

Lalita

Site Reliability Engineer

How does the company support your career growth?

The mentorship I've gained at Honest Buildings has championed me to speak up for what I want out of my career. Honest Buildings has taught me how to advocate for myself, given me the courage needed to pitch ideas, and an environment where I feel supported if I choose to explore those ideas.

Chelsi

User Experience Designer

How do your team's ideas influence the company's direction?

Every single person in Honest Buildings contributes to creating our company goals. We have a huge opportunity to put into place things that haven’t been created yet. If someone sees an opportunity and they want to work to fill that gap, we give them all the resources they need to help grow the company (and themselves) as much as possible.

Crystal

Chief Brand and Performance Officer

What are some things you learned at the company?

What makes Honest Buildings such a great place to work is the opportunity to continue learning. I can always tell my team and my manager something I'm interested in, and they will work hard to carve room for me to learn a new skill or method. This is especially importantly on the engineering team, as technology is evolving every day.

Kim

Software Engineer

What are Procore Technologies Perks + Benefits

Culture
Volunteer in local community
Intracompany committees
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
More Jobs at Procore Technologies9 open jobs
All Jobs
HR
Operations
Product
Sales
Content
Content
new
New York
Sales
new
New York
Operations
new
New York
Sales
new
New York
Product
new
New York