About Birchbox

We started Birchbox in 2010 to redefine the way consumers discover and shop for beauty and grooming. The company quickly grew from an exciting idea to a business that has materially shaped the beauty industry: we've activated an enormous group of underserved, untapped consumers, awakening their relationship with beauty by making the experience relevant, easy and fun. Our innovation isn't the simple concept of delivering a box of samples - it's understanding that although not everyone is passionate about beauty and grooming, everyone still deserves to have a great experience finding, trying and buying it.
Birchbox operates in six countries, reaching more than 2.5 million active customers with a portfolio of 500 best-in-class prestige brand partners. We have retail locations within select Walgreens stores across the US as well as a flagship Birchbox store in Paris.

About the role:

Birchbox is looking for a Manager, Subscription Operations and Technology for our US businesses to ensure that all subscribers receive a personalized, on-time, monthly delivery. We are looking for a cross-functional problem solver who is a self-starter, obsessed with the details, reasonably technical, and committed to creating an exceptional customer experience.

This person will use, and help to build and iterate on, our sophisticated proprietary systems to ensure that boxes are shipped on time every month and are filled with personalized samples for each customer. They will also maintain and implement various subscription initiatives across multiple teams.
You will report to the Director, Box Experience and be an important member of our lean, fast-moving, and innovative team where your ideas will be implemented and impact customer experience and company success.

 Responsibilities

• Manage and develop our subscription operations team and function, and lead monthly box assortment & allocation
• Serve as the business owner for subscription-related tech projects, and project manage new subscription initiatives
• Own bi-weekly operations SLA dashboard & partner with cross-functional teams to improve all metrics
• Partner with tech team to drive operations automations and warehouse projects
• Maintain Operations monthly cost dashboard & identify cost efficiency opportunities
• Partner with Supply Chain, Merchandising and Planning to ensure boxes are built and ship on time
• Be the owner of and technical expert for our proprietary assortment and allocation technology

Requirements

• 4-6 years of experience in business operations, project management, and/or strategy consulting. Ecommerce operations experience a plus.
• More than a little technical - working familiarity with Python, Ruby, or R - but not a software engineer. A coding assessment is part of the interview process. Comfortable with writing SQL queries to get the data you need and in the technical analysis of that data.
• A proven ability to partner cross-functionally to achieve objectives, particularly in a fast-paced, collaborative environment, and to identify, prioritize, articulate, and align support for the highest impact initiatives

You....

...thrive as the eye of the hurricane, and are the glue of happy, productive, cross-functional teams.

...are excited to ensure that each of our over 1 million subscribers receive a personalized delivery every month, on time.

...are technically and analytically savvy, comfortable writing some code, and willing to figure out new skills.

...are obsessed with the details, but can effectively communicate high-level summaries.

...are confident thinking on your feet, making deliberate but timely decisions when complications arise.

...attack everything with an entrepreneurial mindset, and want to make an impact.

..."Google it" (or look on StackOverflow) when you don't know.