About Headway

Headway is building a new mental healthcare system, rewired for access and affordability. 

We all know someone that has struggled with mental health - 1 in 4 people have a treatable mental health condition - but the overwhelming majority don’t get the care they need. The primary reason is cost - seventy percent of therapists don’t accept insurance, meaning paying for therapy is usually very, very expensive. 

Headway is building the first national, virtual network of therapists who accept insurance, helping providers to expand their practices, and individuals to finally find a therapist they can afford. And we’re doing it all through software. 

We launched in April of 2019 and are already powering thousands of therapy appointments every single day. To scale our mission, we’ve raised funding from the world’s preeminent VCs (backers of Facebook, LinkedIn, Slack, Uber, Oscar) as well as the nation’s most innovative healthcare entrepreneurs (founders of One Medical, Flatiron Health, and Clover Health). 

We believe a team's strength is in its people. Headway is solving a national problem of affordability, and we know this cannot be achieved without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, and experience. 

Join us, and make an impact. 

The Role

The Operations team designs and delivers the world-class experience that brings together thousands of Headway providers and patients every day. As we scale our across the United States, our Operations team will need to find new, creative ways to deliver this experience to millions of people, and to do so efficiently.

As Headway’s Marketplace Operations Lead, reporting to Headway’s co-founder and Head of Operations, you will be responsible for standing up the tools, systems and processes needed to scale our Operations team. You will and first build the operational metrics and reporting we’ll need to drive key strategic decisions, and then use your analytical and operational skills to move forward strategic projects to unlock the next phase of Headway’s growth.

You'll be a great fit if...

• You have 3+ years of experience in an analytical role; bonus points for previous experience working in startup environment
• You're analytical and metrics-oriented. You seek to measure because you seek to improve, whether it be through reports, dashboards, or complex ad hoc analyses. You thrive in operational complexity, and relish in the minutiae
• You're a strategic thinker. You can be deep in the technical weeds in one moment, and in the next zoom out to help evaluate our long-term operational strategy
• You can execute. This role blends analysis, strategy and execution. You have both the analytical mind to identify trends and problems, and the execution mind to carry forward strategic projects that impact the metrics you surface.
• You're energized by ambiguity. You are excited by the idea that the roadmap may change, because you will help build the roadmap. You are motivated by the opportunity to build the things that will help us scale, and you will ruthlessly prioritize the things that matter most
• You are motivated by our mission. We are working to solve the biggest problems in mental health care today (access and affordability). We have already helped thousands of people get care they couldn’t have otherwise afforded today and we’ll help millions tomorrow

Headway is currently remote, and will be for the foreseeable future. However, once it is deemed safe to do so, we will be returning to our office in NYC.