Medical Director, Mobile Integrated Care (MIC)

| Greater NYC Area
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#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

Cityblock delivers care where it works best for our members. In addition to our community-based teams, we’ve made our services even stronger for COVID-19 and beyond by adding a Community Rapid Response team and Virtual Care offerings, allowing our members to access care 24/7 via the phone, video, and text message. 

As a part of the team, you’ll go above and beyond to connect with members across all of our markets in a respectful and empathic manner to meet their needs and to provide feedback to the system as a whole as we strive to do better every day.


About the Role:

Mobile Integrated Care (MIC) is a medical, behavioral health, and social intervention designed to shift acute and urgent care delivery from the hospital to the home using physicians, specialized EMS providers, and the delivery of home-based medical services in an integrated care model. MIC’s pillars are access, continuity, and trust. 

The Medical Director of MIC, reporting to the Head of Acute and Episodic Care, provides leadership for and development and clinical and operational oversight of MIC programs across all Cityblock markets and states. The portfolio includes 24/7 virtual urgent care, mobile emergency department, chronic disease monitoring, home hospital, support for care transitions, and primary care extension services.

 This position is responsible for providing clinical leadership of MIC, working closely with the clinical providers, longitudinal clinical care teams, care delivery partners, technology and operations staff, and the care transitions team. S/he will be responsible for program development, hiring medical staff, and supervising the clinicians and staff. S/he will work closely with teams across Cityblock and external applications, with a desire and need to augment acute and urgent care services in the home, such as hospital at home and community paramedicine. S/he will develop KPIs and metrics for success, in line with the financial goals, clinical standards, and objectives of Cityblock.  

Medical and Clinical Responsibilities:

Direct Patient Care

The direct patient care component to this role involves clinical care as an MIC attending.  Additionally, the Medical Director will be available telephonically to triage calls and discuss cases with other clinicians on the care team during business hours.
 
Medical Supervisory and Clinical Leadership:

  • Interfacing with internal teams and external clinicians to promote an understanding of Cityblock’s unique model and facilitate collaboration and shared decision-making
  • Hiring and Supervision of clinical team
  • Monitoring, evaluation, and quality improvement activities 
  • Developing educational content around in-home acute care delivery for Cityblock clinicians
  • Engaging with Cityblock teams to design, test, and iterate programs; e.g., with the care transitions team to develop home-based models for post-acute care
  • Presenting and publishing, specifically around innovations in home-based care delivery

Business Operations Responsibilities:

  • Leading MIC such that it could be a self-sustaining entity, with advanced financial, operational, leadership, and business development knowledge and skills
  • Actively participating in Cityblock’s leadership committees and other roles as appropriate and as requested
  • Acting liaison between the clinical, finance, and operations teams around clinical and financial outcomes
  • Familiarizing oneself with the business and financial operations of Cityblock as they pertain to acute and urgent care
  • Employing technology, analytics, and other staff to appropriately support the acute and urgent care programs
  • Familiarizing oneself with the innovations and technology potential for acute and urgent care programs, and helping Cityblock to be on the forefront of these innovations

Essential Duties & Responsibilities:

  • Function as clinical oversight for the acute and urgent care teams, available Monday – Friday 8 a.m.  – 6 p.m. to provide back-up clinical support
  • Documents all clinical work in a timely manner and provides the necessary documentation required for data collection and billing purposes
  • Participates equally in all call responsibilities
  • Serves as medical director for appropriate functional areas
  • Leads clinical team meetings and other mandatory educational sessions
  • Conducts educational and training activities that promote appropriate and effective patient care
  • Provides educational updates to clinical staff
  • Participates in hiring, orienting, and training new employees as required
  • Participates in quality assessment and quality improvement within Cityblock as a whole
  • Seeks to maintain a constructive work environment and maintains effective communication with other employees and managers
  • Provides clinical oversight of the acute care team staff and develops productivity, quality, and performance metrics
  • Communicates with longitudinal care teams and coordinates post-acute follow-up as needed when providing direct care, and ensuring these standards are met by his/her staff
  • Participates in case review and quality improvement projects
  • Participates in annual clinical team retreats and social/team-building events 
  • Maintains required professional credentialing and appropriate CME standards
  • Attends external meetings and activities as a representative of the organization as requested

Requirements for the Role:

  • MD or DO degree from an Accredited institution
  • Board Certified or Board Eligible in Family Medicine, Internal Medicine, or Emergency Medicine
  • You possess a valid State Controlled Substance license and DEA license
  • You are interested in attending and leading case conferences and summarizing learnings
  • You are passionate about the growing role innovative technology can play in improving access to care and care delivery
  • You are an independent self-starter, a leader, and a strategic thinker who is excited about the big picture of whole health, and the ongoing evaluation and iteration of our care model
  • You have experience working within an interdisciplinary team
  • Work full-time with flexibility for 8 and 12 hour shifts, including some night and weekend call coverage
  • Interest and experience in serving complex and vulnerable populations is essential
  • Experience with quality improvement, monitoring and evaluation, and health systems strengthening, innovation, and training is desired, although not essential
  • Proven skills, knowledge base, and judgment necessary for independent clinical decision-making
  • Excellent organizational, time-management, and problem-solving skills
  • Ability to function effectively as part of a multidisciplinary team and to independently develop and execute an agenda
  • Effective oral and written skills
  • Strong interpersonal skills
  • Commitment to social justice in medicine and an understanding of healthcare reform
  • Effective teaching and mentorship skills

How We Define Success:

  • Deliver acute care for a complex population of members in a collaborative, interdisciplinary team model 
  • Effective supervision and leadership of clinical care within interdisciplinary team, ensuring highest quality of care
  • Ensure members receive appropriate care for acute and chronic diseases
  • Collaborate effectively with other Cityblock providers and longitudinal care teams
  • Timely documentation and loop closure
  • Net promoter score (bedside manner)
  • Active participation in virtual urgent care model development, redesign, and innovation 

Nice to Have, But Not Required:

  • Experience providing virtual care services, either over chat, video or phone 
  • Experience with home-based care models
  • Cross-licensed in multiple states (highest priority for NY, MA, NC)
  • Comfort using new technologies
  • Multilingual 
  • Experience performing bedside ultrasounds

What We’d Like From You:

  • A resume and/or LinkedIn profile 
  • A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

-

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine.  Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock.  Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption.  Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements.  The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.
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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • ConfluenceManagement
    • JIRAManagement

Location

Cityblock is committed to flexible work. Due to the COVID-19 pandemic, most of our business team is operating remotely.

An Insider's view of Cityblock Health

What's something quirky about your company?

There's a slack channel for everything - plants, podcasts, cooking, baking, hiking, Peloton - I love it

Tina

Implementation Manager

How does the company support your career growth?

My manager and I do monthly check-ins on career development during our 1:1s. This has been a great opportunity to address areas I'd like to improve and set up an action plan.

Jose

Senior Software Engineer

What are Cityblock Health Perks + Benefits

Cityblock Health Benefits Overview

To properly care for our members and advance equity in the communities we serve, we believe our own team must be diverse and inclusive. We take to heart what it means to bring your whole self and actively work to build representation, build belonging and advance justice. Our goal is to ensure everyone at Cityblock feels respected, celebrated, and part of our community.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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