Medical Director at Cityblock Health

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Who we are:
At Cityblock Health, our mission is to radically improve the health of urban communities, block by block. We integrate services to address physical, behavioral, and social needs together, delivered at community hubs and through field-based care teams to make healthcare more accessible, supportive and goal-driven for the people who need it most.

Every aspect of the Cityblock care model is carefully designed to focus on our members, engaging and empowering them to own and improve their health through trusted relationships. Through mobile interdisciplinary care teams, we are flexible in how we deliver care, meeting members where they are, and together developing and working longitudinally through a personalized and integrated Member Action Plan (MAP). The care team collaborates to support each member’s whole health and social needs. Enabled by custom-built technology, we build capacity, deliver care and dramatically change members’ opportunities and outcomes. 

Partnering with community-based organizations and a well-respected commercial partner in New York, and backed by the top healthcare investors in the country, we are reorganizing the health system to focus on what matters to our members—and leading the move from transactional, fee-for-service medicine towards high-value, relationship-based partnerships.

The role: 
In this role, you will be a part of the first clinical leaders overseeing and providing direct services to members, who face economic and social challenges in addition to having mental and physical health needs, through our innovative care model. In addition to direct care, you will provide clinical oversight and leadership to the clinical staff associated with our first clinical “hub.” The “hub” is a primary care practice that in many respects will look more like a community center than a doctor’s office. Your work, and that of the staff you oversee, will frequently take you out into the field and surrounding community. You will also play an important role in developing proof of concept of our care model and our custom-built care facilitation platform.
As a medical director, you will be responsible for providing medical oversight to the hub staff, collaborating with our partners, and leading the development of clinical practice guidelines. This includes ensuring appropriate clinical supervision of advanced practice clinicians, spearheading clinical quality and performance improvement initiatives, clinical risk management, achieving practice-level and individual patient quality outcomes, and supporting clinical best practice adoption with specific focus on providing appropriate care to frail elderly patients and furthering the integration of behavioral health and primary care services. You will provide clinical supervision to home-visiting nurse practitioners, physician assistants, and nurses who are managing members with complex physical, cognitive, and behavioral health needs as a part of an interdisciplinary care team. As a participant in your panel’s care team, you will provide clinical support to the care team, including Community Health Partners, who will serve as a member’s main point-of-contact, and leading the development of a personalized Member Action Plan (MAP). Additionally, you will participate in out-of-hours on-call duties, as well as phone availability for triage and case discussion with other clinicians on the care team.
 
 
You will:
  • Provide full-spectrum primary care to a panel of members with complex needs, with an emphasis on chronic disease management, primary behavioral health, primary palliative care and substance use disorder diagnosis and treatment
  • Interface with partner PCPs, specialists, hospitals, and community based organizations to promote an understanding of Cityblock’s model, facilitate collaboration, and promote effective patient co-management
  • Provide clinical oversight and supervision for advanced practice clinicians assigned to the neighborhood hub
  • Foster lasting and trusting relationships with members and their family members, to assist members in achieving their goals, identifying new needs, and coordinating care.
  • Play a lead role in monitoring, evaluation, and quality improvement activities, including review of member and care team quality of care concerns.
  • Drive program development and integration of clinical innovations, including community medicine, care transitions, palliative care, and others.
  • Participate in the development and delivery of educational content around complex care delivery, geriatrics and palliative care, chronic disease management, and integration of primary and behavioral health needs. 
  • Assist in training and mentoring new employees as needed.
  • Participate equally in all call responsibilities.
  • Go above and beyond to connect with patients and partners in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day. 
  • Work daily within our custom-built care facilitation platform, which will enable you to collect data, organize information, track tasks, and communicate with staff, patients, and family. This platform is being built for a mobile workforce, and you will be among the first leaders to field-test our technology, provide feedback to the product development team, and, over time, become part of a super-user group to assist in onboarding and supporting others.
  • Attend external meetings and activities, and maintains professional credentialing and CME standards.
You’d be a good fit if:
  • You have an MD or DO degree from an Accredited institution.
  • Board Certified or Board Eligible in Family Practice or Internal Medicine
  • You have led practices, care teams, and held administrative roles in innovative care models
  • You have experience providing clinical services to individuals with co-occurring chronic medical and behavioral health conditions, and have interest in serving complex, vulnerable, and disabled populations.
  • You have home-visiting clinical experience
  • Proven skills, knowledge base, and judgment necessary for independent clinical decision-making.
  • You are an organized, efficient, independent self-starter and problem-solver, a leader, a strategic thinker, and a mentor, who is excited about the big picture of whole community health.
  • You are excited about how technology can support your work and help drive the ongoing evaluation toward new and better care.
Nice to have:
  • You have experience with quality improvement, monitoring and evaluation, health systems strengthening, innovation and training.
  • You have additional work experience as a geriatrician or behavioral health specialist in a low-income community or in a community health setting.
  • Experience working collaboratively with a interdisciplinary care team, and specifically working alongside community health workers or care coordination staff.
  • DEA-approved to provide buprenorphine treatment for substance use disorder
  • Multilingual
You should include these in your application:
  • A resume and/or LinkedIn profile.
  • A 1-2 paragraph response indicating why this job is compelling to you.
  • A 1 paragraph summary of a time when you thought you made a difference in the way another clinician practices.
Cityblock values diversity as a core tenet of the work we do and populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • LookerAnalytics
    • ConfluenceManagement
    • JIRAManagement

Location

We're in DUMBO, where toy elephants parachute from rooftops and Thursdays are for live music. Plus, Sweetgreen, Brooklyn Roasting Company, & Equinox!

An Insider's view of Cityblock Health

What's the biggest problem your team is solving?

The opportunity to collaborate directly with medical professionals, care providers, and engineers to build Commons is rare and huge. You're not just building features. You know the 'why' of what you're building and who it will help—and you can see the impact firsthand.

Sylvia

VP of Engineering

How does the company support your career growth?

This is my first role as a software engineer—my previous life was in fashion retail. Cityblock created a structure that enables me to master fundamental skills and empowers me to own projects that expose me gradually to more difficult concepts, like building our application’s notification center—with a supportive team backing me up.

Alicia

Software Engineer

What is your vision for the company?

In my clinical work, I've seen our health system moving away from relationships and toward increasingly complex frameworks. I joined Cityblock to challenge that trend. To make healthcare trustworthy again and to truly meet individuals where they are.

Toyin

Chief Health Officer

How do you collaborate with other teams in the company?

My goal is to work with tech & clinical teams to build something useful yet simple. Sitting side-by-side we try to understand what our care teams and members need from our technology. Together, we're creating a world in which the product and tools become invisible, to enable our care teams to spend as much time as possible with our members.

Neves

Product Design Lead

What are Cityblock Health Perks + Benefits

Culture
Volunteer in Local Community
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Documented Equal Pay Policy
Dedicated Diversity/Inclusion Staff
Highly-Diverse Management Team
Unconscious Bias Training
Diversity Manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Lunch and Learns
Promote from Within
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