About Common

Common designs, creates, and operates all-inclusive homes, bringing community, convenience, and flexibility to housing. Common members know their neighbors, have more free time, and the opportunity to transfer to any Common home across the country. Since launching in October 2015, Common has opened more than a dozen homes across New York, San Francisco, Oakland, Washington D.C., and Chicago.

It’s an exciting time to be part of Common’s team. We challenge ourselves every day to not just think about ways to make city living better, but to activate on those ideas in meaningful ways. Our team is comprised of real estate professionals, designers, engineers, salespeople, marketers, client service representatives, and so much more. We work collaboratively, value self-startership, and embrace a “whatever it takes” mentality to ensuring our work is done and done well.

Common was founded by General Assembly co-founder Brad Hargreaves and has raised over $65MM in venture funding.

About the Role:

Common is growing rapidly across the country. We are looking for a personable and self-motivated critical thinker to join our team as our members’ main point of contact for questions related to their life at Common. If you join our team, you’ll play an invaluable role in setting the tone of every member’s experience in Common. This is an entry-level position with strong career development and the opportunity for growth within the organization.

Responsibilities

• Serve as the first point of contact for all inbound member inquiries, responding to all member inquiries in a timely manner
• Draw on the broad knowledge of our homes and services to address first and second-level member issues, often working closely with the Home Manager, Housekeeping, Property Services, Legal, and Finance teams to resolve issues and relay important information to members
• Manage communications around member onboarding and offboarding
• Play a critical role in completing the feedback loop between members and the Design, Construction, and Development teams
• Support Housekeeping in ensuring that homes are well stocked with consumable member supplies
• Support teams at Common in coordinating home tours for prospective partners
• Support Home Managers in addressing escalated member issues

Requirements

• Bachelor's degree
• Experience working in a customer service or customer relationship capacity
• Self-motivated and comfortable working both independently and as part of a team
• Able to perform at a high level in a fast-paced environment
• Fun, easy-going demeanorExceptional verbal and written communication skills
• Comfortable using Google suite (Docs, Sheets, Slides)
• Experience with Asana and Zendesk are a plus! Able to think critically about how our team can continually improve the member experience
• Some evenings and/or weekends are expected (schedule can vary)

What We Offer Common offers a comprehensive benefits package that includes medical, dental and vision insurance, Life Insurance and Supplemental Life Insurance, AD&D Insurance, STD/LTD Insurance, HSA/FSA, and Commuter Transit Benefits. Additional benefit such as paid vacation, paid sick time, weekly team lunches, weekly in-office happy hours, office snacks, flexible working hours and more are also available. We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

Responsibilities

• Serve as the first point of contact for all inbound member inquiries, responding to all member inquiries in a timely manner
• Draw on the broad knowledge of our homes and services to address first and second-level member issues, often working closely with the Home Manager, Housekeeping, Property Services, Legal, and Finance teams to resolve issues and relay important information to members
• Manage communications around member onboarding and offboarding
• Play a critical role in completing the feedback loop between members and the Design, Construction, and Development teams
• Support Housekeeping in ensuring that homes are well stocked with consumable member supplies
• Support teams at Common in coordinating home tours for prospective partners
• Support Home Managers in addressing escalated member issues

Requirements

• Bachelor's degree
• Experience working in a customer service or customer relationship capacity
• Self-motivated and comfortable working both independently and as part of a team
• Able to perform at a high level in a fast-paced environment
• Fun, easy-going demeanorExceptional verbal and written communication skills
• Comfortable using Google suite (Docs, Sheets, Slides)
• Experience with Asana and Zendesk are a plus! Able to think critically about how our team can continually improve the member experience
• Some evenings and/or weekends are expected (schedule can vary)

What We Offer Common offers a comprehensive benefits package that includes medical, dental and vision insurance, Life Insurance and Supplemental Life Insurance, AD&D Insurance, STD/LTD Insurance, HSA/FSA, and Commuter Transit Benefits. Additional benefit such as paid vacation, paid sick time, weekly team lunches, weekly in-office happy hours, office snacks, flexible working hours and more are also available. We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.