Merchant Success Associate - SMB

| Greater NYC Area
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Merchant Success Associate 

Bread increases e-commerce sales by providing a best-in-class digital workflow for consumer purchase financing. Our technology, coupled with intelligent, responsive customer service, is what makes merchants choose to partner with Bread. A holistic onboarding and high-value ongoing service offering makes our merchants - and our company - successful.

As Merchant Success Associate at our high-growth startup, you will be responsible for tending to the day-to-day needs of our merchant partners, and constantly working to improve upon our process by tracking trends and making appropriate optimizations. You will work with our merchants to onboard in a thorough, technically-optimized way, and will help develop a compelling and data-driven ongoing service offering. The Merchant Success Associate will also help design and implement the right digital marketing strategies for our merchants to make the most of the Bread tool.

You are:

  • Someone who becomes borderline obsessed with your work when you are highly engaged and allowed to play a big part in building your role
  • Always prepared - maybe you’re that friend who always seems to have a snack when someone’s hungry, or the only person on an international flight with a pen for Customs paperwork (and perhaps you kindly lend your ink to the 5 closest people to you)
  • A self-starter with a firmly positive attitude and flawless work ethic
  • A perfectionist when it comes to your written and verbal communications
  • Highly adaptive and composed in fast-changing environments
  • Operationally gifted - you excel distilling larger projects into smaller, bite-sized tasks. You use this power to deliver exceptional work products
  • Someone who enjoys engaging a wide audience, making everyone feel heard and understood. You also should be able to communicate technical concepts to non-technical people

You have:

  • 2+ years of work experience, preferably in a client-facing role at a SaaS tech company or consultancy firm
  • Track record of delivering high-quality outputs consistently under pressure. You actually thrive in a somewhat high-pressure, fast-paced environment
  • BA / BS degree from an accredited university
  • Comfort with Excel and data analysis - ideally, you have performed quantitative analysis

If this is you, submit a cover letter and resume to apply!

Note: Only applicants that have submitted a well-written cover letter will be considered.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Heap AnalyticsAnalytics
    • LookerAnalytics
    • PythonAnalytics
    • RAnalytics
    • RedshiftAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • UsertestingDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • DatanyzeLead Gen

Location

In the heart of the Flatiron district in between both Madison Square Park and Union Square Park

An Insider's view of Bread

What are some social events your company does?

We eat lunch together virtually on Fridays, as well as on Mondays to welcome our new hires, and have monthly virtual happy hours. We have virtual affinity groups for women =, people of color, and the LGBTQ+ community, and two virtual book clubs. Our culture committee also plans happy hours based in our Flatiron office or at nearby bars.

Rebecca

Office and Culture Manager

What projects are you most excited about?

A typical day at Bread is different depending on the engineer. While some engineers enjoy more autonomy, I enjoy collaborating on projects with other engineers and coming up with great solutions together. We strike a balance between stability and innovation through code reviews and guest lectures. I feel supported in my career growth here at Bread.

John

Software Engineer

What makes someone successful on your team?

We are looking for people that are willing to learn! That want to be here and have an impact. People that are willing to work hard, collaborate, and foster an environment of inclusivity.

Liz

Head of Talent

What unique initiatives do you have that encourage innovation?

One thing we like to do for our Engineers at Bread is provide the opportunity to participate in Working Groups. These are quarterly teams of 4 to 6 engineers that set out to tackle a specific engineering initiative outside of their core engineering team. This is another opportunity as an engineer at Bread to have impact across all of Engineering!

Ed Cudahy

Chief Technology Officer

How do you collaborate with other teams in the company?

One of the great things about working at Bread is the cross-functional collaboration with other teams. As an integrations engineer, I have not only learned how to intentionally build a product in a thoughtful manner from the Engineering and Product teams, but also how to be effective in a client facing role from our Sales and Success teams.

Wei

Integrations Engineer

What are Bread Perks + Benefits

Bread Benefits Overview

Health, Dental & Vision Insurance after 30 days
Health Savings Accounts (HSA)
Flexible Spending Accounts (FSA)
Employee Stock Purchasing Plan (ESPP) at 15% discount (no holding period)
Flex-time Off (FTO - basically unlimited PTO)
Parental Leave
Adoption Assistance
Tuition Reimbursement
Fitness Reimbursement
Work From Home Stipend
Commuter Benefits
Team Events
Lunches
Virtual Therapy

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Ladies of Bread LGBreadTQ Bread of Color
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
We have in office yoga once a week!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Dollor for dollar up to 5% after 6 months with the company
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Bread sponsors family oriented events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Friday.
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Bread offers employees professional development opportunities like annual individual budget for training, the ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Bread hosts lunch and learn meetings on occasion.
Promote from within
Continuing Education stipend
We offer $$$ annually for continuing education.
Time allotted for learning
Paid industry certifications
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