Merchant Success Strategist

| Greater NYC Area
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It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Summary

 

 

Bread is a technology company that aims to transform the way the world shops online. We have built a platform that allow e-commerce merchants to integrate Buy Now, Pay Later financing products throughout the customers’ shopping journey. Bread was founded in 2014 by financial technology veterans, and has experienced explosive growth to date. Recently acquired by Alliance Data Systems, Bread provides candidates the highly unique experience of being part of a rapidly growing fintech with the DNA and culture of a startup, while also having the considerable resources of a highly scaled, leading financial institution. This powerful combination will enable Bread to accelerate its growth to become an even greater force in the marketplace as well as provide candidates a completely unique experience.

The Merchant Success Strategist in an integral part of our Success team at our high-growth startup. You will be responsible for tending to the day-to-day needs of our merchant partners and for building out and executing merchant trainings and business reviews. You will set the overall tone of your merchant relationships while being will be responsible for assigning accurate views of the health of your customers and forecasting retention and expansion opportunities within your book of business. The ideal candidate will be also able to speak confidently about the digital marketing and e-commerce space alongside broader themes that can be applied to marketing strategy. Internally, communication with various internal partners while acting as a client advocate to ensure offering optimization. On the merchant side, you will work with leaders at all levels including the C-suite, to design and implement digital marketing strategies to help merchants derive the most value from the tools Bread offers.

 

Job Description

 

 

Your Role at Bread

  • Own merchant relationships to create a mutually beneficial partnership, constantly seeking expansion/growth/upsell opportunities for the client and ensuring the client understands the value Bread brings to their business

  • Train merchants on how to use the Bread tool and market our financing product to their customers

  • Ensure merchant compliance and drive relevant product adoption to generate high retention rates

  • Help merchants create and deploy effective marketing initiatives around financing using a data-driven approach

  • Work cross-functionally with Sales, Product, and Engineering to ensure that merchant wins, losses, and suggestions are recorded and iterated on

  • Demonstrate thought leadership in digital marketing

 

What we are looking for

 

Must Have:

  • Digital Marketing, eCommerce or software/SaaS experience - this is a must

  • 5+ years of customer facing work experience, ideally specifically with experience working with Fortune 500 enterprise clients

  • Exemplary written and verbal (face to face and phone/screenshare) communication skills

  • Track record of delivering high-quality outputs consistently under pressure. You thrive in a high-pressure, fast-paced environment

  • BA / BS degree from an accredited university

  • The ability to travel on occasion when relevant, appropriate and safe - expect that somewhere around 25% of your time will be traveling domestically

 

Nice to Have:

  • Experience using Excel or other Business Intelligence reporting tools like Looker, Tableau or Domo to conduct data analysis - you have performed business analyses with e-commerce data, and have presented your results as a catalyst for business change/strategic decisions

  • Passion about working with clients to help drive meaningful business results

  • Enthusiastic about problem solving and taking on a challenge - you are motivated to think creatively and execute in new areas

 

Education:

 

 

 

Bachelor’s Degree (Required)

 

Certifications:

 

 

 

 

 

Work Experience

Five or more years

 

Skills

 

 

Business Analysis, Digital Marketing, E-Commerce, Microsoft Excel Data Analysis, Online Marketing, Software as a Service (SaaS)

 

About Alliance Data Card Services

Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industry’s most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter, Facebook, LinkedIn and Instagram.   

 

 

About Bread®

A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter, Facebook and LinkedIn.

 

 

Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio with more than 8,000 associates worldwide.

  

  • Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).

  • All job offers are contingent upon successful completion of credit and background checks.

  • Alliance Data is an Equal Opportunity Employer.

  • Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.

  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

  • Alliance Data participates in E-Verify.

  • Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

  • Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws.  Applicants with disabilities may contact Alliance Data to request an arrange for accommodations.  If you need assistance to accommodate a disability, you may request an accommodation at any time.  Please contact the Recruiting Team at [email protected].

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Location

In the heart of the Flatiron district in between both Madison Square Park and Union Square Park

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