Motorized Redistribution Operations Manager

| Greater NYC Area
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Have you ever seen our Citi Bike-branded trucks whizzing around the city, whisking bikes from full stations to empty ones? These employees are members of an elite squad called the Motorized Redistribution Division. The division is one of five within the Service Delivery Department, tasked with ensuring there are bikes and docks when and where our customers need them (we call this, “redistribution”).

About Citi Bike

Bicycle sharing is a convenient, flexible, healthy and fun transportation option that enhances urban livability and mobility. Headquartered in Sunset Park, Brooklyn, Citi Bike is the nation’s largest bike share system. Citi Bike employees are responsible for every aspect of the bike share program, from repairing and rebalancing bikes, to maintaining the stations and docking points, to marketing the program and educating people about bike share. As of December 2017, Citi Bike is managing a fleet of 12,000 bikes across 750 stations.

Citi Bike’s parent company, Motivate Co., also oversees additional bike share programs in Boston, DC, Chicago, Bay Area, Jersey City, and Portland, OR.


Overview of Position

The Motorized Redistribution Operations Manager oversees a group of 50 - 80 seasonal and full time employees who drive our fleet of vehicles (mainly box trucks and large cargo vans) around the city to deliver a high-quality level of service for our customers. The candidate will, alongside their assistant managers and coordinators, be responsible for: the training, production, and performance of these employees; ensuring that the division is executing according to the company’s bicycle redistribution plan; and oversee maintenance of our vehicle fleet.

About the Job

  • Direct management of several assistant managers and coordinators, who are responsible for overseeing operations in the field 24 hours a day, 365 days a year
  • Recruiting and training of division employees including, but not limited to, assistant managers, coordinators, drivers, rebalancers, and warehouse / maintenance staff
  • Managing the staff schedule to ensure full coverage of all shifts as required by business needs
  • Work with Director of Service Delivery and peers to design and implement strategies for bicycle rebalancing and collection/distribution of bicycles in the Citi Bike system
  • Developing and enforcing standard operating procedures for redistribution personnel
  • Reporting on operational metrics and staff performance
  • Conducting periodic in-field staff evaluations
  • Inventory management for vehicles and vehicle equipment, including managing the company’s vehicles through preventative and reactive maintenance
  • Assist Director of Service Delivery in seasonal planning, resource management, and periodic reporting to the NYC DOT
  • Other duties as assigned

About you

  • Your excitement and interest in bike sharing is a must!
  • You are comfortable working in a fast paced, high pressure work environment.
  • You have proven experience in setting business goals and overseeing continuous improvement initiatives
  • You have strong written and verbal communication skills, and are keen not to let things fall through the cracks.
  • You’re a whiz in Microsoft Excel, creative with Microsoft Powerpoint, and comfortable working in the Google suite of products
  • You’re a critical thinker and expert problem solver -- you enjoy structuring and solving complex problems
  • You have at least three years of experience managing a team of 20 employees or more in an operations-intensive environment
  • You’re willing to manage a 24/7 operation that may require working off-hours and weekends

Preferred Skills and Experience

  • Deep knowledge of NYC streets and neighborhoods
  • Experience in the transportation industry a plus
  • Experience managing in a unionized environment a plus
  • Experience with motor vehicle operations a plus (repair, leasing, maintenance, etc.)
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Location

Located in Industry City, Brooklyn; our office has varied lunch options and after work bars/activities. Also, train and bike stations close by!

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