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National Manager of Product Training

| Greater NYC Area

Are you passionate about putting technology to work? Are you seeking a career that allows you to develop in one of the world’s fastest growing companies? And to have tremendous impact on that growth? Compass is looking for passionate, driven professionals with a strong technical aptitude, a desire to train, and the ability to connect products and business to join our Product Expert Team.

You will be at the center of our efforts to connect our world-class agents and technology. Responsible for product training, support, and feedback this is an incredible opportunity for the right person to take ownership of the entire product experience. This role is perfect for anyone who has successfully managed cross-functional field teams to deliver product training, implementation, and support to customers, while working side-by-side with Product Management and Product Marketing teams.

At Compass You Will:

  • Lead our national team of Product Experts located in the field across our regions, who are responsible for delivery of product training, support, and feedback
  • Be the subject matter expert for everything related to training, ensuring our Product Experts are constantly learning pedagogical best practices, testing new methods of training delivery, and receiving coaching
  • Collaborate directly with our Product Marketing, Product Management, and User Experience teams to ensure user feedback is constantly flowing in both directions
  • Work closely with our Product Marketing team to develop product training materials
  • Manage our Product Expert Training Program to develop tech-savvy team members who are also customer service experts
  • Continue to build out our in-person, remote, and self-guided product training programs
  • Use agent, product usage, and business data to segment users and create opportunities to proactively find opportunities for our agents to engage with our products
  • Ensure we are closing the gap between functional completion of a training and our agent’s desired outcome

What We’re Looking For:

  • B.A. or B.S. degree and 7+ years working in Training, Product Support, Implementation, On-Boarding, Customer Success, or relevant field
  • 4+ years of people management, ideally across multiple offices preferred
  • Outstanding organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously, with an eye for prioritization
  • Excellent communication skills, both written and verbal
  • An ability to lead by influencing others, especially in cross-functional and multi-regional settings
  • Love working with people directly, with a genuine desire to help others
  • Experience working with data to analyze product usage metrics and segment users
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