Manager, Product Support (Open)

| Greater NYC Area
Sorry, this job was removed at 11:24 a.m. (EST) on Tuesday, February 26, 2019
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WeWork is currently seeking a Support Manager based in to lead a global Product Support Team. Your success will be determined by those who you inspire and achieving key Mission specific KPI’s. Through close partnerships, you will also be responsible for inspiring and coaching your team to achieve personal team and individual developmental goals at the highest level. You will need to demonstrate consistent discipline, tenacity and deftness in order to manage competing responsibilities. You will be responsible for understanding what is working, what is not working, as well as what regional modifications to standards, processes, and technology are required for the region.

This is a full-time position at fast-moving startup - you will be working with both a mission focused regional team, as well as support team members in other regions when high priority issues arise.

Responsibilities

  • Ability to build and scale an effective worldwide team of talented Response and Product specialists
  • Ability to inspire, motivate and drive your team remotely and on a global scale
  • Ability to build a relationship of trust with your team and key stakeholders
  • Ability to create and execute strategic action plans that support organizational focuses within a given region
  • Develop, implement and maintain SOP’s and associated training(s) for our Product Support team
  • Ability to see around corners, embrace ambiguity and prepare your team to shift focuses and priorities without hesitation
  • Ability to consistently prioritize and discern the difference between high impact v. low impact issues impacting team focuses and key results
  • Be comfortable with conflict management and holding your team accountable to specific results and standards
  • Ability to maintain a disciplined approach and rigorously stay on the path to success 

Requirements

  • 10+ years of technology support.
  • You are leader - you have experience working with and leading highly technical individuals.
  • You have excellent communication skills – verbal and written with local language if necessary.
  • You are a problem solver - able to effectively leverage your team to identify issues and provide solutions by delegation.
  • You are tech-savvy - you have a knack for learning and understanding the complex relationships between systems and processes.
  • You have a mastery of industry standards used to measure, drive and develop support teams.
  • You understand the framework and practices of Agile software development.
  • You are willing to travel and spend periods of time on-site with your regional team.

 

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Location

Our headquarters in NYC sits in Chelsea, but our growing tech team works from our SoHo, Chelsea, and Greenwich Village offices.

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