Network Operations Associate/Manager
We're looking for a Network Operations Associate to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.
What You'll Do
In this role, you'll work with the Research Network Operations team to help drive Flatiron’s efforts in running prospective clinical trial projects at Flatiron Research Sites. You’ll do this by deeply understanding workflows and how technology can be built and implemented to make these projects successful. You’ll also...
- Be the primary point of contact for research teams at Flatiron Research Sites at Flatiron, partnering with the Account Management, Product Operations, Product Marketing, Product, and Design teams to drive engagement with our site-facing research products
- Drive the success of our prospective clinical study work with Flatiron Research Sites; this includes partnering with Product and Design teams to conduct user research with sites to understand their interest in project participation and operations
- Partner with research teams at Flatiron Research Sites to implement new features and workflows related to operationalizing prospective clinical studies; as well as to optimize the way Flatiron Research Sites currently use the tool via in-person (travel required) and remote training
- Support the research needs of Flatiron Research Sites by understanding their technology gaps and needs and working with Product and Product Operations teams to implement new features and workflows
- Collaborate with Clinical Oncology to ensure appropriate clinical oversight and workflow insights are incorporated to all aspects of prospective clinical trial projects and feature work
- Work with relevant Product teams to prioritize the roadmap based on general site needs and specific project needs
- Travel approximately once a month across the United States on an as needed basis
Who You Are
You're a strong operational thinker with 2-4 years experience in clinical trial project management. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact.
- You’re very familiar with clinical trials operations in Oncology; ideally, you’ve been a research coordinator or manager within a community oncology practice or cancer center
- You’re comfortable with technology; perhaps you’ve been responsible for the implementation of a new technology system, or have lots of ideas about how technology could improve research workflows
- You have incredible project management and operations skills, with strong ability to keep projects and processes on track, maintain accountability, all while building strong relationships with internal and external stakeholders
- You’re excited to work side-by-side with colleagues across functions, including those with technical and clinical backgrounds
- You’re intellectually curious, with outstanding problem-solving skills
- You have a nose for value; able to effectively prioritize in a challenging, time-sensitive environment
- You have impeccable communication skills
- You’re passionate about our mission to improve healthcare through technology
If this sounds like you, you'll fit right in at Flatiron.
- You have experience managing clinical trials at community oncology sites, such as at a clinical research organization, clinical trials network, or similar
- You are familiar with regulatory guidance relevant to clinical trials and human subjects protections (e.g. ICH-GCP, GMP, HIPAA, IRB requirements)
- You are familiar with clinical trials management and electronic data capture software systems
- You have oncology experience
- You’ve worked at:
- A cancer clinical trials organization
- A clinical trials site management organization
- An academic center running multisite trials
- A clinical trial technology partner
Flatiron Health is a leading healthcare technology and services company focused on improving oncology patient care and accelerating cancer research. Our products connect community oncologists, academics, hospitals, life science researchers and regulators on a shared technology platform. For community oncology clinics, our OncoCloud product offers the most comprehensive suite of software and services in community oncology. We work with both community oncologists and life sciences customers to see how the billions of data points on cancer patients can generate meaningful real-world evidence, and also accelerate clinical trials. Flatiron believes that we can learn from the experience of every patient.
Why You Should Join Our Team
A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.
At Flatiron, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer:
- Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
- Career coaching opportunities
- Hackathons for all employees (not just our engineers!)
- Professional development benefit for attending conferences, industry events and external courses
- Work/life autonomy via flexible work hours and flexible paid time off
- Generous parental leave (16 weeks for either parent)
- Back-up child care
- Flatiron-sponsored fitness classes
Flatiron Health is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.