Network Operations Engineer

| Greater NYC Area
A World-Changing Company
At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.
The Role
Do you love all things infrastructure, especially layer 1-3? Do you curse the 2.4GHz spectrum? Do you want to automate the network? If so, you might be our next Network Operations Engineer.
As a Network Operations Engineer, you'll be part of a team that supports the operation, performance, and availability of Palantir's networks. Alongside Network Engineers and Security Engineers, you'll manage and deploy resilient and scalable network architecture with minimal downtime. You'll upgrade devices, respond to outages, troubleshoot network and firewall issues, build new offices, and automate day-to-day tasks. In addition to a structured development plan, you'll learn on the job as you create solutions to complex technological challenges through lateral thinking and determination.

Core Responsibilities

  • Support network infrastructure globally.
  • Monitor and manage complex networks.
  • Manage support and logistic components of the network, including installation of carrier circuits, colocation facilities, and equipment delivery to remote sites.
  • Provide Tier 1 and 2 Network infrastructure Support in the Americas, Europe and the Middle East.
  • Support Network operational issues in the infrastructure, including vendor escalation.
  • Build the networking infrastructure in new offices.
  • Solve complex network issues in production, colo, lab, and customer environments.

What We Value

  • Ability to continuously learn, work independently, and make decisions with minimal supervision.
  • Knowledge and hands-on experience of LAN (wired & wireless), WAN, and Firewall environments; understanding of OSI Layers from physical to application.
  • Experience with Palo Alto Networks or similar NGFW technology.
  • Experience with layer 2 protocols (e.g. LACP, MLAG, Spanning Tree, etc).
  • Experience with routing protocols such as BGP or OSPF.
  • Experience with Wireless Networking (deployment and troubleshooting).
  • Experience with public cloud service providers (e.g. AWS, Microsoft Azure, etc).
  • Experience with VPN technology (GRE, IPSec/SSL VPNs).
  • Experience working in a network operations center (NOC) supporting a production wide-area network.
  • Willingness and ability to travel up to 50% of the time.

Palantir is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Palantir is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.

Read Full Job Description

Location

We're located in Meatpacking, where it's easy to take meetings along the High Line or join colleagues for coffee, drinks, or a SoulCycle class.

An Insider's view of Palantir Technologies

What are some social events your company does?

My favorite social events are all the events centered around our kids! It allows teammates to connect not only on work projects but parenthood hacks, funny stories and work life balance! The kids always leave happy and asking if they can come to work with us again tomorrow!

Tiffany

Office Operations Analyst

What projects are you most excited about?

I’m most excited about projects that help people – either by letting them do more, or do what they’re already doing faster and better. I work on developer tooling, productivity, and infrastructure, so I get plenty of chances to do that at Palantir, building out tooling and solutions that help our developers deliver.

Javier

DevOps Engineer

What’s the vibe like in the office?

I love that our office embraces social activity outside of work! We have office softball and basketball teams, various clubs like the board game club, and regularly scheduled events like Friday happy hour. These are opportunities to get to know your colleagues in a different environment and make new friends in New York!

Dan

Forward Deployed Engineer

What are Palantir Technologies Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Palantir will challenge you — but we take care of you, too, with benefits and perks that promote health and productivity so that you can focus on what's most important to you inside and outside the office. In addition to generous health benefits and unlimited PTO, we offer massage, chiropractic services, acupuncture, nap rooms, and subscriptions to apps that promote emotional wellness like Joyable and Calm. We also host workshops on meditation and mindfulness (and the occasional tai chi class led by our CEO).

And we invest in building community. Our people come from many different walks of life — entrepreneurs, veterans, PhDs, authors, and artists, to name just a few — and we strive to create an environment where we can take advantage of our shared knowledge. Communal meals, outings, and clubs bolster a culture of trust and collaboration reinforced by our flat structure.

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