New York - Assistant Store Manager

| Greater NYC Area
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Job Summary

As an Assistant Store Manager at Away, you will play an integral role in laying the foundation of our retail business. You will be responsible for all aspects of the store’s operations and importantly, of the store’s success. A strong foundation of store management and people management experience is essential! You’ll focus primarily on building and growing a team of exceptional retail associates, on ensuring the store hits performance goals, and on delivering the highest level of customer experience.

What you’ll do:

  • Ensure your team is providing top-notch customer service to every person, every time.
  • Communicate Away’s values and brand philosophy to customers and team members alike
  • Develop, execute, and continuously improve all operational activities to make sure the store hits financial expectations and exceeds customer expectations
  • Work cross-functionally to ensure the store is a hit! Work across the aisle with marketing, CX, creative, and HQ partners to make sure we create exemplary retail experiences
  • Hire, retain and develop your team of retail associates, growing them into our next generation of retail leaders
  • Oversee daily staffing, inventory management, and visual standards. Oversee all front of house and back of house procedures to keep the store’s engine efficiently running.
  • Help execute any in-store marketing or programming events by liasoning with HQ team members

Who you are:

  • Must have a deep understanding of elevated customer experience
  • Top performer with the track record to prove it
  • 2-3 years of managerial experience; preferably at a customer-centric retailer or company
  • Fastidious attention to detail; strong business acumen and an entrepreneurial disposition.
  • Has a passion for people development and a knack for motivation
  • A team player that is comfortable providing feedback, innovating, and getting their hands dirty
  • Loves to travel!

Bonus :

  • Experience working at a start-up or fast-growing company or retailer
  • Experience building a team from the ground up

ABOUT AWAY

Away (awaytravel.com) is modernizing the travel experience, beginning with your luggage, while striving to set the example for how socially conscious companies should conduct themselves. In November 2015, we launched our brand in Vogue, GQ, and USA Today, and have been featured in over 80 publications including New York Magazine, Travel + Leisure, and Wallpaper*. Away was founded by two Warby Parker alums and has raised $31M in venture funding from investors including Global Founders Capital, Forerunner Ventures, and Accel Partners.

Job Type: Full-time

Required experience:

  • managerial: 2 years
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Location

Away's HQ is in Soho, one of the liveliest neighborhoods in the NYC, with great restaurants, shopping, and easily accessible public transportation.

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