Notification Reporter (Overnight), National Operations Center at Citizen

| Greater NYC Area
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Please note that overnight hours are from 10p-7a, five days a week. Due to the inconvenience of these hours, Notification Reporters working the overnight shift have an hourly rate that is 19% higher than daytime shifts.

 

About Citizen

Citizen’s mission is to protect the world by building a global safety network of people protecting each other via our free iOS/Android app. The network is powered by technology that generates instant alerts about public safety emergencies—as they occur. Each incident on the platform creates a temporary local network of people who use the Citizen product to protect each other, broadcasting live video and communicating with others nearby.

 

About the Team

The National Operations Center is Citizen’s 24/7 newsroom. The talented, detail-oriented, and creative individuals on this team are the frontline of our business. Every incident created in the Citizen app is managed by a Notification Reporter. Many of Citizen’s Notification Reporters are former journalists, copywriters, content creators, and first responders—but most importantly have a passion for keeping their communities safe and informed. 

 

Role Description

We are looking for collaborative and mission-driven problem solvers to join our growing National Operations Center. Notification Reporters are responsible for managing a specific territory, sometimes an entire city, for developing public safety emergencies during their shifts. The majority of their time is spent monitoring and listening to various data and audio sources in order to collect, process, and translate safety notifications to millions of Citizen users in real-time and help them stay safe.

 

Please note that we run a 24/7/365 operation and new team members who have the flexibility to take on weekend shifts are more likely to be considered.

 

Responsibilities

  • Educate and empower users to keep them safe through real-time reporting on crime and public safety emergencies
  • Monitor, interpret, and moderate multiple streams of data including police scanners
  • Exercise superb editorial judgment on sensitive subject matter
  • Research local news in Citizen’s coverage areas
  • Collaborate with colleagues to investigate breaking national or international stories
  • Craft social media posts on developing incidents

 

Requirements

  • Bachelor’s degree
  • Fluent in English; excellent writer with flawless grammar
  • 60+ WPM typing speed (visit: https://www.ratatype.com/typing-test/ to confirm)
  • Resilient, resourceful, and adaptable
  • Conscientious, demonstrating a high attention to detail
  • Ability to multitask and effectively prioritize
  • Ex-journalists, reporters, editors, writers, producers, first responders, public safety officials, criminology buffs; experience in another creative field, startup, or fast-paced environment a plus
  • Bonus: experience using Citizen and listening to police radio

 

Citizen offers a competitive benefits package including medical, dental, vision, flexible spending accounts, paid time off, company holidays, overtime, meals, commuter benefits, and various wellness perks.

 

Citizen is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

 

Applying

If you would like to be considered, please apply here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • SwiftLanguages
    • GoLanguages
    • Node.jsLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • KafkaDatabases

Location

Financial District, New York, NY 10004

An Insider's view of Citizen

What's something quirky about your company?

Citizen operates 24/7, because we’re dedicated to keeping you safe and informed around the clock. We never know when a firefighter might be called to rescue a cat from a tree, or when a wildfire might break out and quickly spread. Something unexpected is always happening somewhere.

Sam

Overnight Operations Manager

What projects are you most excited about?

Building new tools to help everyone keep the people, places, and things they love safe, and to provide unparalleled access to help in emergencies.

Cissy

Product Manager, Safety Tools

How has your career grown since starting at the company?

I first joined Citizen to use technology to enhance my job as a violence interrupter, trying to stop shootings before they happen. Two years later, I am an engineer who builds hardware to enhance every violence interrupter’s job in the nation.

Prince

Hardware Engineer

How do you empower your team to be more creative?

On the content team, trust and knowing you have full permission to fail is paramount to taking creative risks. We're constantly pitching, trying new things, and building off of one another's creative energy. We're a tight team, so a win for one of us is a win for all of us. Nothing like a love of collective victory to keep you striving!

Danielle

Producer

What are Citizen Perks + Benefits

Citizen Benefits Overview

Citizen offers a competitive benefits package including medical, dental, vision, flexible spending accounts, paid time off, company holidays, stock option plan, commuter benefits, and various wellness perks.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Culture Committee, Book Club, Speaker Series
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Online course subscriptions available
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