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Nurse Navigator, Full Time, New York

| Greater NYC Area

This a great opportunity to use your nursing knowledge and skills in an exciting way. Located in New York City, Pager is looking for a full-time Nurse who is willing to think creatively and utilize their clinical skills in the field of Telemedicine! We are seeking a motivated Registered Nurses with 2+ years of experience to work (onsite) in our office headquarters. An active NJ license is a requirement for this position, but we prefer both NY and NJ. This position entails working three 12-hour night shifts a week (8pm to 8am) including alternating weekends.

The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience through empathic writing (live messaging). Again, an active NJ license is a requirement for this position,

Responsibilities for the Triage RN, Nurse Navigator at Pager:

  • Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and email
  • Document within EMR
  • Follow clinically validated triage protocols
  • Ensure the highest quality customer service for patients and providers
  • Complete basic nursing responsibilities, outpatient testing, medications, etc…
  • May need to troubleshoot technology with patients
  • Work to ensure a seamless patient call center experience
  • Coordinate lab orders, prescription orders, and radiology tests
  • Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
  • Assist in identifying technology needs that improve patient experience
  • Additional projects as assigned

Bonus: Participate in offsite enterprise events as assigned:

  • Interview patients, document medical history, take vitals
  • Document in electronic medical record
  • Prepare patients for medical examinations and tests
  • Triage patients using established protocols 
  • Apply your knowledge as an (RN) Nurse to answer questions and provide a positive healthcare experience

Candidate Profile for the Triage RN, Nurse Navigator at Pager:

  • Passionate about patient care and triage
  • An active NJ license is a requirement for this position
  • Enjoy helping others
  • Relish solving problems, seeking out answers, and trying new things
  • Kind, empathetic and possess a strong social perceptiveness
  • Positive, energetic, and fun!
  • Outstanding multitasking skills
  • Enthusiasm and savviness for new technology
  • Excellent oral and written language skills 
  • Flexible and fast learner, comfortable in a fast-paced and changing environment
  • Eager to challenge the status quo of traditional healthcare
  • Detail oriented and an organized self-starter with outstanding interpersonal skills
  • Fluent writing/speaking in Spanish (preferred but not required) 

Hours for the Triage RN, Nurse Navigator at Pager:

Shifts available:

  • Full-time position
  • Work in NYC office
  • Typical shifts:

1st Shift: 8:00 AM - 8:00 PM (every other weekend)
2nd Shift: 8:00 PM - 8:00 am (every other weekend)

Perks

  • Participate in a positive, energetic, and creative team environment
  • Work with bright teammates at NYC tech startup
  • Health, vision and dental coverage
  • Quarterly Bonus Program (Based on Performance)

About Pager

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through text, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • objective-cLanguages
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • vue.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Campaign MonitorEmail
    • CheetahMailEmail
    • Campaign Monitor Email

Location

Nestled in the trendy neighborhood of NoHo, Pager employees enjoy the proximity of several transportation options & a variety of top-rated restaurants

An Insider's view of Pager

What’s the vibe like in the office?

Pager has a positive and fun energy. The teamwork is phenomenal. Everybody is helpful and puts in a lot of effort to support one another to be successful!

Frances

Nurse Navigator

What makes someone successful on your team?

A successful nurse at Pager is a safe clinician, a critical thinker, and super tech-forward. Our team must be able to triage patients quickly yet efficiently, while utilizing cutting edge technology to optimize the patient experience. We want to provide our patients with the best customer service, but most importantly, we want to keep them safe.

Stefanie

Nurse Navigator

What makes someone successful on your team?

Continuous learning helps us improve our skills and knowledge. Learning quickly from our successes and failures and understanding the business is key.

Emiliano

Engineering Manager

What are Pager Perks + Benefits

Pager Benefits Overview

At Pager, we strive to offer perks that promote wellness and a healthy lifestyle. Some examples of these benefits include:
-Excellent health insurance, dental & vision
-Commuter benefits through Optum
-Annual Citi Bike memberships
-Headspace meditation app (annual subcription)
-Healthkick
-Free access to the Pager app inc. family
-A variety of fun events for all, some examples include happy hours, yoga, potluck lunches & book club

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At Pager, we value you and your time outside of the office. Our unlimited vacation policy allows employees to take as many days off as they need, with manager approval.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Pager has partnered with a local yoga studio to provide employees with free classes. Annual memberships to Crunch Gyms are also available at a discounted price to employees.
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