NYC Delivery Lead

| Greater NYC Area

At Feather, our mission is to transform humanity's relationship with material goods to create a healthier and happier planet. You’ll join a fast-paced, innovative team whose passion lies in delighting customers and helping people live lighter.

Feather is growing our best-in-class logistics team in New York, and is seeking a Delivery Lead to manage daily deliveries to our customers. You will be responsible for successfully completing a daily route, while managing other team members helping with assembly, delivery, and pickup. You’ll collaborate closely with the warehouse, logistics, and account management teams and will report to the Logistics Manager.

You will:

  • Act as the lead team member on Feather deliveries, providing a best-in-class experience to customers by working within brand guidelines, and contributing to the development of best practices
  • Be a proud brand ambassador with the unique responsibility of entering our customers’ homes and interacting with them in person
  • Safely drive a Feather vehicle (16’ non-CDL) to complete a pre-assigned route of deliveries and/or pickups in a given day, including delivery via walk-up or service elevator, onsite assembly, and trash removal
  • Load the delivery vehicle each day with furniture for delivery to customers, taking responsibility for the condition of each piece
  • Collaborate with the NYC Warehouse Manager on a daily basis to develop policies and best practices within the market
  • Operate within our existing software stack to manage deliveries, damage reporting, customer communications, etc.

You have:

  • 2+ years in delivery operations, ideally as a driver
  • Experience working with furniture or large goods that require assembly
  • Proven ability to succeed without direct supervision
  • A keen and sensitive eye for customer service and experience
  • A network you can call on to support you as we build out our team of trusted associates
  • Deep knowledge of the complex logistical challenges associated with the NY market

You are:

  • Excited about joining a small team
  • Passionate about Feather's mission
  • Eligible to work in the United States
  • Based in the NYC area
  • Able to lift at least 70 pounds on your own

You get:

  • Fair and transparent compensation structure
  • Competitive health, vision, dental, and other ancillary benefits
  • A 50% discount on your own Feather subscription
  • Flexible PTO and paid holidays
  • Company sponsored lunch 3x a week
  • Ongoing education including skill building and certificate courses
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases

Location

Feather just opened a beautiful new office in the middle of SoHo, with easy access to most subways as well as amazing food, drinks, and shops.

What are Feather Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 8 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per month.
Professional Development Benefits
Promote from within
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