Office Experience Associate
About Kustomer
Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences– not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.
Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice and UNTUCKit. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, raised over $113.5M in venture funding, and is backed by leading VCs including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.
About the Role:
As the Office Experience Associate for Kustomer, you’ll be the first person to greet our guests, check people in, receive packages, and manage administrative office tasks. In most cases, you’ll be the first person people see in association with Kustomer. Day-to-day you will work closely with the Executive Assistant to the CEO and report directly to our Facilities Manager.
You’ll be responsible for:
- Greeting and checking in guests, from investors to candidates to partners
- Receiving packages and distributing them to team members
- Ordering supplies, solving facility issues, and managing vendors in partnership with the Executive Assistant to the CEO
- Stocking office snacks, supplies, and ordering these items when appropriate
- Driving forward ad-hoc projects and assignments as needed
- Helping teams facilitate Kustomer events for sales, talent, and marketing purposes
- Assisting executives with travel, expenses, and other ad-hoc projects
- Supporting new hire onboarding for all our new Krew members
Your qualities:
- You’re positive and cheerful, always ready to greet someone with enthusiasm
- You’re detail oriented, capable of driving forward multiple projects/tasks in parallel
- You know there’s always more than one way to solve a problem
- You’re efficient, executing against requests quickly
- Having prior office management experience is a plus
- You’re familiar with Google Apps and learning new technologies comes naturally to you
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.