Office Operations Manager at Rent the Runway

| Greater NYC Area
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About Rent the Runway: 

Rent the Runway is transforming the way modern women get dressed and disrupting the $2.4 trillion global fashion industry by enabling women to rent, versus buy, clothing. Founded in 2009 with a vision to build the world’s first living closet, RTR believes that women everywhere will soon have a subscription to fashion. We’ve pioneered a new industry by transforming the traditional model of clothing consumption, making apparel rental an indispensable utility while also powering women to feel their best every day. RTR offers apparel, accessories and home decor from over 650 designer partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, Rent the Runway has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times. RTR has five retail stores of the future, 11 million community members and employs nearly 1,800 people, all of whom have equal benefits across the organization, 93% of whom are female and/or non-white, with 80% of leaders who are women.

About the Job:

As the Office Operations Manager, you will be the key to operational excellence and problem solving within our four walls, building strong relationships with all employees and external partners. You will wear lots of different hats and be an integral part of the team, performing various administrative tasks to support business needs. You will have the unique opportunity to work in a fast paced, vibrant office environment and help shape the future of how we interact with our physical space. If you are excited about contributing to the continued success of Rent the Runway and are a positive, outgoing self starter, keep reading. 

What You’ll Do:

  • Ensure the office consistently runs smoothly, keeping track of inventory, meticulously maintaining the facilities budget and expense reports, and managing all vendor relationships 
  • Be the point of contact and coordinate all office services: i.e. coffee, cleaning services, plant maintenance, etc.
  • Partner with Receptionist to ensure all supplies are ordered and well-organized
  • Dynamically optimize the space according to team needs, challenges, and changes
  • Act as chief problem solver within our physical space, proactively identifying areas of improvement, facilitating repairs, cleaning services, and filing tickets
  • Proactively manage requests and suggestions for office improvements; log issues promptly and ensure timely follow through
  • Conduct daily walkthroughs to maintain the highest standard of effectiveness and functionality, including specialty spaces
  • Organize, communicate, and execute large-scale moves between offices from end-to-end
  • Partner with HR to ensure all new hires are set up for success in their physical workspace 
  • Oversee the seating chart and facilitate internal moves, ensuring that all employees are well-equipped and have a smooth experience as we change and grow
  • Assist employees, executives and executive assistants in various tasks as needed related to the office
  • Partner in the planning for various events such as holiday parties, office celebrations, etc.
  • Build strong relationships with building staff to ensure efficient service and attention to office matters as needed, i.e. reserving freight elevator
  • Own messaging information about building procedures, changes, or alerts
  • Work closely with operations employees based out of our warehouse facility to ensure seamless experience when doing drop offs/pick ups at office
  • Help ensure the employee experience of renting is as seamless and top-notch as any customer
  • Maintain, identify, and communicate office policies and procedures, and ensure they are implemented appropriately
  • Keep up to date with office safety and regulations

About You:

  • You have a Bachelor’s degree and 4+ years of relevant experience at a like minded company
  • You love working in and are comfortable in a fast-paced, roll up your sleeves type environment; self-starter, doer personality who will take initiative from day 1
  • You are an extremely positive and upbeat person, someone who views challenges as opportunities
  • You have strong communication skills and can provide clear, concise information to key stakeholders on various teams.
  • You have experience exhibiting leadership qualities and feel comfortable directing a team of support staff
  • You are a team player who is willing to do anything to support the team and business
  • You are extremely organized and have a strong, astute attention to detail
  • You thrive making autonomous decisions towards ongoing improvement across all office functions
  • You have a knack for meticulous record keeping and documentation
  • You naturally respect and understand the importance of confidentiality
  • You bring a scrappy approach to problem solving and a can-do attitude
  • You exhibit a strong work ethic and proven loyalty
  • You have experience with basic IT/AV troubleshooting
  • You can comfortably lift 15-20 lb. items for mail room and office maintenance purposes


At Rent the Runway, we’re committed to the happiness and wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

  • Generous Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family
  • Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention
  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered
  • Industry leading 401k match - an investment in your future

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
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    • RLanguages
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345 Hudson Street , New York , NY 10014

What are Rent the Runway Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Online course subscriptions available
Customized development tracks
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