Onboarding Specialist
About Simplifeye
Let’s face it, finding great healthcare today is hard. Simplifeye is transforming how patients engage with medical & dental providers by introducing innovative technology in practices everywhere. By optimizing the business side of their practice with Simplifeye, doctors are able to focus more on what patients want most: quick, high-quality healthcare!
We are a collection of young, talented, and ruthlessly passionate professionals focused on changing healthcare for the better. It’s a big challenge, and we’re up to it - are you?
The Role
Simplifeye’s On-boarding specialists help welcome all new practices to the service. Within this role, you will be tasked with building out brand new accounts and also training clients on our best used practices.
About you
You have a passion for delivering an amazing customer experience, and have the patience of a saint. You’re quick on your feet, know how to multi-task and you’re great at communicating complex concepts simplistically. You shouldn’t shy away from being on the phone or chatting with clients via email. You have an innate ability to create Simplifeye champions, and be the true product and industry expert on every call - you naturally engage and excite people.
Responsibilities
- Be the first line of communication post-sales
- Train customers and implement the Simplifeye suite of products into practices in a timely fashion
- Build and strengthen customer relationships
- Influence and reinforce customer engagement
- Following up with clients to ensure best practices are followed
- Participate in testing the product you’ll be supporting
- Become an expert on our products and processes
- Provide and gather feedback for all departments, which includes but is not limited to Sales, Product, and Engineering. You are the eyes and ears of the organization
Requirements
- Bachelor’s degree or relevant experience
- Excellent verbal and written communication skills
- Calm and friendly disposition
- Must be comfortable communicating issues in a public forum
- Ability to balance multiple projects at once
- Team-first mentality
- Experience using Salesforce is a plus
- Experience supporting Android and iOS devices is a plus
- Experience in a sales or client facing role is a plus
Why Work at Simplifeye
Too many reasons to list, but we’ll start with five:
1. Awesome leadership: work for people you believe in, who believe in you. We’ve built and lead the best sales teams in New York City.
2. We're a meritocracy: this is a place where you will be recognized and advance for your achievements. We are growing quickly, and anyone who comes in now will have a direct and measurable impact on the organization. Did we mention UNCAPPED commission?!
3. We have vision: this is a small team that really enjoys working together and is committed to the vision of changing how doctors operate day-to-day.
4. You will get training and autonomy: we give you the tools and the framework, and you can synthesize it whichever way makes you the most successful. You won’t find a better education to advance your career.
5. It's FUN!!: We're exciting, fast paced, fun, AND located in the middle of it all - in the lower east side of NYC!