Onboarding Specialist

The Role

Simplifeye’s Onboarding Specialists welcome all new practices to the service. Within this role, you will be tasked with building out brand new accounts and training clients on our best used practices. You will also be a beacon of support - triaging inbound phone, email, and chat inquiries - working directly with Account Management and Engineering to resolve customer requests in a timely fashion.

About you

You have a passion for delivering an amazing customer experience, and have the patience of a saint. You’re quick on your feet, know how to multi-task and you’re great at communicating complex concepts simplistically. You shouldn’t shy away from being on the phone or chatting with clients via email. You have an innate ability to create Simplifeye champions, and be the true product and industry expert on every call - you naturally engage and excite people.

Responsibilities

• Be the first line of communication post-sales 
• Train customers and implement the Simplifeye suite of products into practices in a timely fashion 
• Build the foundation of and strengthen customer relationships
• Influence and reinforce customer engagement
• Following up with clients to ensure best practices are followed
• Participate in testing the product you’ll be supporting
• Become an expert on our products and internal processes
• Handle basic product support inquiries 
• Gather and provide feedback for all departments, which includes but is not limited to Sales, Product, and Engineering. You are the eyes and ears of the organization

Requirements

• Bachelor’s degree or relevant experience

• Excellent verbal and written communication skills
• Calm and friendly disposition
• Must be comfortable communicating issues in a public forum
• Ability to balance multiple projects at once
• Team-first mentality