OncoBilling Support Specialist

| Greater NYC Area

Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management. Our goal is to help cancer centers and life science companies leverage real-world oncology data at a scale and clinical depth never before seen, to advance cancer care and accelerate research.

The OncoBilling Customer Support Specialist will work directly with our Provider Clients. They will help diagnose and resolve all product support issues pertaining to the Medical Billing and Revenue Cycle process in order to help our Provider Clients use our products effectively, and maximize their value. 

Responsibilities:

  • Quickly diagnose, resolve and document billing software related cases
  • Ensure timely follow-up and clear communication with all clients
  • Develop and execute short-term actions to resolve complex client issues
  • Be able to work independently and in a team environment
  • Properly manage and document all work performed as part of ticket queue management; resolve and close all tickets appropriately
  • Welcome and document customer feedback for our products and processes
  • Test, learn and support new products/features
  • Be creative and help advance Flatiron Health Oncology products in innovative ways
  • Support deployments of Flatiron software on the front line and in infrastructure development.
  • Assist in the development, sale, and support of the Flatiron product line
  • Provide emergency On-Call support during non-business hours
  • Occasional travel

Requirements:

  • 5+ years of healthcare experience required (Oncology/Hematology practice management/billing manager a plus)
  • Experience with clearinghouse processes (EDI transmission process, remittance and claims agreements)
  • Candidates must have very strong technical experience (preferably practice management software support)
  • Experience with electronic medical records
  • Proven ability to work independently with minimal supervision or as part of a team
  • Attention to detail, excellent organizational skills, superior time management skills
  • Strong analytical and technical skills
  • Excellent written and verbal communication skills
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Flatiron Health is in the heart of the Flatiron District. Eataly is right downstairs and we oversee Madison Square Park.
200 5th Avenue, New York, NY 10010

Insider's spotlight

What’s the vibe like in the office?

The most exciting part of being in my company is solving a real problem at scale through serious collaboration. Oncologists, software engineers, statisticians, business folks, etc. all have to come to the table together, as equals, to figure this one out. And we are doing it.

Amy

Chief medical Officer

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineering

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Daily Meals Provided
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Flatiron’s holistic employee experience program translates our values into reality.
We cater to the well being of our employees both mentally and physically to promote a culture where wellness is at the forefront. By managing weekly mental wellness programs, monthly office wide fun and fitness classes, we give employees the opportunity to directly incorporate a mindful balance into their day to day life.

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