Intersection is revolutionizing the way information is shared in public spaces to ease and enrich people’s journeys through their cities and connect them to their communities. We connect brands with people where they are via relevant and impactful experiences, and we earn the trust of our partners through our shared mission, working together to build the foundation for a connected future.

As an Onsite Field Engineer, you will be part of the first line of support for our clients. It will be your job to assist and troubleshoot issues with our clients either remotely from our office or traveling to the clients to work with them on site, log tickets in our ticketing system, answer support phone calls and participate in a rotating on-call shift.

Our clients’ issues range from email not sending in Outlook to deploying new cloud-based work environments. We are looking for empathetic technicians who collaborate well in a team environment, who aren't afraid to take on new challenges and will provide white glove customer service to our clients.

We are looking for someone to work on-site at one of our client's office.

Required Qualifications:

• Excellent written and oral communication skills
• Working knowledge of Windows 7, Windows 8, and Mac OS X
• Can demonstrate troubleshooting and problem-solving skills
• Solid grasp of technical fundamentals
• Ability to learn quickly
• Passion for and curiosity about technology
• Associate’s or technical degree or equivalent work experience

Pluses, but Not Required:

• Able to configure Android and iOS mobile phones
• Experience imaging and upgrading workstations
• Knowledge of Mac OS X Server and Windows Server 2008
• Experience with remote assistance software like LogMeIn, Bomgar, and TeamViewer
• Proficiency with applications/services like Zendesk, Microsoft Office, Office365, Google Apps, and Adobe Creative Suite
• Previous positions in helpdesk or related tech service fields