The Company
Perch is transforming the way people buy and sell their homes. Simplifying it all, to the way it probably should have always been; fair and true to market, straightforward, easy. Perch helps customers sell their home on their schedule without the hassles, at market price. Perch enables home buyers to choose from an inventory of certified pre-owned houses, making it easy to discover and close on a move-in ready, quality home.
 
Every year in the U.S., $1.3 trillion of single family residences transact, generating $70 billion of brokers fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety and is filled with uncertainty and hassle. Perch offers a modern alternative, making one of life's biggest decisions -- the sale and purchase of a home -- less intimidating.
 
Perch has 50+ employees and is headquartered in New York with offices in Texas. We are backed by top investors including FirstMark, Accomplice, and Juxtapose.
 
 

The Role & Responsibilities

Perch is looking for a Contract Operations Analyst to help us deliver a seamless customer experience to our home buyers and sellers while maximizing our internal efficiency. 

This is a junior, hands-on role at an early stage company, supporting our team of Contract Operations analysts. The right candidate is a team-player and is willing to help complete necessary tasks required for the Contract Operations team successfully close all active deals on-time. This role requires exceptional attention to detail. To be effective in this role you need to hyper-organized in each task that you do. You are equal parts process-follower and problem-solver in this role.

In this role you will:

• Support our Contract Operations analysts with time-sensitive, detail-oriented tasks required to push deals from executed contract to close (for both sell-side and buy-side) with a focus on creating the best experience for our customers:
• Complete floodplain checks on all potential properties
• Create and execute Purchase Agreements
• Enter active properties into deal tracking tools
• Escalate missing documents to dependent parties (e.g. Title team, CX team, Listing Agent)
• Save documents into associated property folders (e.g. HOA docs, Seller’s Disclosures, surveys, 
• Log showings data for every property for weekly reporting
• Setting up insurance on all properties
• Starting/stopping utilities on all properties
• Contacting HOAs for info after closing
• Regularly update and maintain communication with the analysts, to ensure constant alignment on progress and status of dependent tasks
  

This is a hands-on role at an early-stage company. The ideal candidate is someone who is comfortable in ambiguity and willing to roll up their sleeves on any task big or small in order for us to help deliver an incredible home buying and selling experience for our customers. You are someone that works with a sense of urgency at all times. If that sounds like something you’re excited about, we want to hear from you. There is an opportunity for this person to take on additional responsibility with the company as we scale our operations. 

Required Experience 

• Excellent organizational skills to work independently and manage multiple concurrent responsibilities with varying scheduled frequencies (e.g. daily, weekly, monthly)
• Strong organization and scheduling skills
• Excellent communication skills (written and oral)
• Proficient with technology such as Microsoft Office and Google Apps
• Candidates must be resourceful and detail-oriented, with a friendly focus on customer service
• Minimum 2 years of experience in real estate (strongly preferred) 
• Prior experience working with contracts is strongly preferred
• Bachelors degree preferred
  

Personal Characteristics 

• Scrappiness to accomplish critical tasks part of a small team, with comfort around ambiguity and frequent changes
• Strong task management skills to manage timelines for yourself
• Collaborative team player who enjoys working cross-functionally across an organization
• Low ego, with ability to take feedback and iterate quickly