Pursuit is a social impact organization that creates economic transformation for high-need, high-potential individuals through our technical training programs. We are not just another coding boot camp. We are a mission-driven organization that goes beyond technical instruction to offer coaching, career development, and employer partnerships that help our Fellows secure high-paying software engineering jobs and thrive in their new careers.

We are One Big Team

The passionate and collaborative team at Pursuit gives its all to achieve our mission. And it’s not just staff. We work with employer partners that love hiring our Fellows because they are so well prepared, ranging from big financial firms to scrappy startups, and everything in between. We also activate and engage hundreds of volunteers that come from all areas of the tech industry. These experts and professionals help keep our curriculum fresh and our standards for achievement high by participating in our admissions process, as well as program-specific activities such as interview training, DemoDays, Hackathons, and Capstone projects. 

We are looking for an Operations Associate to support our fellowship training program, internally called Core. You will work with staff to coordinate and operationalize everything from our learning management system, classroom data collection, events execution management, etc. 

But the best part of the job? You’ll work directly with Fellows, often being their first point of contact for inquiries or issues, from acceptance to commencement. 

As an Operations Associate you will: 

• Reporting to the Director of Core, you will own and manage all administrative processes including org-wide communication and calendar management 
• Act as first line of response for Fellow inquiries from acceptance through commencement
• Own and manage all Fellow-facing communication - weekly newsletters, Slack channels, calendars, etc.
• Serve as point of contact between Core, Community Outreach and external wraparound support programs.
• Support the operational aspects for all Fellow-focused extracurricular events (e.g. game nights, black history month panel, holiday party, movie night)
• Track and report Fellow attendance for all Fellow events 
• Manage admin processes associated with Core Launch and other major cyclical Core events, such as Capstone, Commencement, Hackathons, DemoDay,
• Field all support requests, escalate as necessary, and manage communication regarding resolution with users
• Execute Core onboarding with all new staff, including checking in on communication, communicating Core standard operating procedures, and answering first 30 day questions as appropriate
• Oversee all necessary documentation, including confidential physical documentation 

What you need to be considered for an Operations Associate role: 

• 1+ years of experience in an administrative, operations type role
• Creative, proactive approach to problem-solving in a fast-paced technical environment
• Demonstrated ability to prioritize and manage multiple projects and deadlines
• Detail orientation: Strong and detail-oriented administrative capabilities
• Experience serving historically marginalized populations and communicating around sensitive topics
• Strong experience in owning and managing relationships across a variety of business units and stakeholders
• High level of proficiency with G-suite, Zoom events, 

Nice to have:

• Experience in event planning and execution a plus
• Experience in supporting administrative work at a program or organization-wide level a plus
• LMS knowledge and experience

Where you’ll work: 

• Virtually—for now—from your home or our community office space in Long Island City, NYC
• Because we are One Big Team, we are having conversations on what a return to in-person work schedules would look like and are actively gathering feedback from staff and fellows to determine the best course of action 

When you’ll work: 

• The Operations Associate will work a non-traditional schedule (exact hours flexible):
• Monday-Wednesday: 10 am - 6 pm EST
• Thursday: 1 pm - 9 pm EST
• Sunday: 10 am - 6 pm EST
• Some support for different events will result in some adjustments of the schedule on an as-needed basis.

Pursuit offers: 

• Great culture where transparency, respect, teamwork, and kindness are valued
• Competitive compensation in base, plus bonus and a full benefits package
• Unlimited PTO and an all-Pursuit week-long holiday the last week of December
• An opportunity to impact the program experience and overall livelihood of the Fellows while being able to collaborate with a talented and diverse group of passionate individuals across all departments.

Pursuit values Diversity

Our team has a wide range of backgrounds and experiences, and we value the richness that diversity brings to our organization. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law. Pursuit is an equal opportunity employer.