Operations Associate, Facilities

| Greater NYC Area
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As an essential member of our Launch Operations team, the Operations Associate, Facilities will ensure our spaces operate seamlessly. His or her work will reflect our high standard for hospitality that is central to Knotel’s values, no matter what challenges arise. Our team embraces curiosity, integrity, urgency, and tenacious problem-solving, and the Facilities Manager will contribute to this culture while pushing us to innovate and do our best work.

What You’ll Do

  • Efficiently fulfill requests for repairs across Knotel’s sites by triaging ticketing system used by local site managers and dispatching vendors or contractors where appropriate
  • Partner with Launch Operations leaders in developing and implementing process improvements and preparing training materials for local site managers on any process changes
  • Leverage approved external vendors to help fulfill requests and meet deadlines
  • Maintain database of vendor contracts, including tracking costs, comparing SLA timelines, and overseeing contract renewals
  • Oversee calendar of preventive maintenance for all sites and following up on action items post visits
  • Balance careful budgeting against necessary spend on improvements and repairs

Who You Are

You are a natural problem-solver with a bias towards action and exceptionally high standards for organizing your work. You pick up new skills quickly - especially when it comes to building, improving, and repairing things - and you know that great work on individual tasks is essential for big-picture success. You’re quick on your feet, unfazed by challenges, and care deeply about the presentation of spaces in which you work. You may not be an expert General Contractor in every respect, but have a grasp on the basics and know when to bring others into the fold. You also have the following:

  • 2 years or equivalent experience in office and facilities management
  • Strong financial understanding and budget management experience
  • Experience contacting vendors and reviewing vendor contracts
  • Strong verbal and written communication required to liaise with multiple departments and vendors

About Knotel

Knotel is transforming the office market with its Agile HQ™ Platform. Making long-term leases a thing of the past, Knotel designs, builds, and operates custom spaces for established and growing brands, so they can be free to grow their businesses at will and build what’s never been built.

Named a Business Insider Top 50 Startup and New York's Hottest New Workspace Model, Knotel has over 50 locations across more than 1 million square feet in New York, San Francisco, London, and Berlin. Founded in 2016, Knotel has raised $100 million in funding. Knotel’s member network includes companies like Starbucks, Cheddar, and King. Visit www.Knotel.com.

Our Core Values

Fly your Flag - Don’t check your identity at the door. Bring it inside - we are better for it.

Don’t Look Away- Care for the details no one told you about. Make every space a home and give the gift of belonging.

Outcomes, Not Processes- Time is precious. Save it. Start with the goal and back out the journey.

Get Uncomfortable- Innovation starts at the edge of the unknown. Embrace the adventure and sign up for the hairy challenges.

“Where is it Engraved…”- Question orthodoxy.

Share in the Victory Dance- No one summits alone. Leverage the best in others and offer the most in yourself.

Diversity & Inclusion at Knotel

At Knotel, we know that a diverse workforce fosters our individual and collective success. We are committed to building an inclusive, collaborative culture where people of all races, genders, sexual orientations, and religious backgrounds can do their best work.This is all fueled by our employees, who drive the efforts and initiatives outlined here.

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Location

We operate in the heart of Koreatown, but have been known to move offices. Come ready to share your space and potentially move around the city!

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