Operations Associate, Patient Recruitment
About Trialspark
Today, the biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $100M+. And the problem is only getting worse.
At Trialspark, we don’t believe it has to be this way. Through technology and a new operational model, we’re reimaging how clinical trials are run, with the mission of bringing new treatments to patients faster.
We do this by partnering with physicians to enable them to run clinical trials within their existing practices. By providing the technology platform, equipment, and staffing, Trialspark alleviates the operational burden of clinical research, enabling physicians to focus on what they do best -- patient care. And by bringing clinical research to physician practices, Trialspark is enabling access for the 98% of patients who are never exposed to clinical trial opportunities.
About the role
We’re hiring for an Enterprise Operations Associate to assist with patient recruitment campaigns for our clinical trials. In this role, you will work closely with various departments across the organization including Clinical, Network Ops and Trial Ops to help support our pharmaceutical and biotech clients. You will also work closely with our external trial sites (physicians’ offices) to educate them about Trialspark and drive engagement with our platform. This is a great opportunity to learn about the clinical trial space while also gaining significant exposure across the organization and playing an important role in ensuring the success of our clinical trials.
Core responsibilities will include:
- Working with our Clinical and Network Ops teams to monitor patient progress from our network of physicians, working with Recruitment Operations Managers to flag and help troubleshoot issues as they arise.
- Developing relationships and drive engagement with clinical trial sites (physicians’ offices), provide onboarding, training and ongoing support
- Working with our pharmaceutical and biotech clients to inform them about trial site performance and identify potential areas of improvement
- Helping to set up and provide support for recruitment campaigns as needed.
You’d be a great fit for this position if you:
- Have 2-4 years experience in a client facing or enterprise support role. Experience with the healthcare industry is a plus but not a requirement.
- Are highly organized and are able to establish order in potential chaotic situations.
- Are comfortable being persistent to ensure we’re driving toward our recruitment goals.
- Are comfortable working with Excel and are able to organize and draw analysis from data.
- Are a team player and are willing to roll up your sleeves to ensure the success of the team.
You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.