Flatiron Health
New York, NY

Operations Associate (Revenue Cycle)

| Greater NYC Area
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We're looking for an Operations Associate to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

What You'll Do

In this role, you'll work within the Revenue Cycle Management team to oversee daily activities of customers accounts, measure and improve the quality of our offering, and support internal teams developing processes. In addition, you'll also:

  • Identify process improvement opportunities by developing a firm understanding of client workflows, best practices, and current bottlenecks
  • Develop and maintain quality assurance processes to ensure exceptional workflow adherence
  • Oversee all daily operational reporting, escalating as needed to address areas of concern
  • Use data to proactively highlight potential operational issues, investigate trends, and recommend workflow solutions
  • Partner with an account lead to manage our service delivery team
  • Serve as liaison for communication between service delivery team and customer  
  • Own all recurring reporting from compilation and QA to development of high-level insights and recommendations for process improvement 

As the Operations Associate, you will work together with our account management, operations, customer success, product and subject-matter expertise teams at Flatiron to ensure the quality, efficiency and performance of our oncology customer's revenue cycle operations.

Who You Are

You're an operationally oriented thinker with 2+ years experience using data to gain insights. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. 

  • You have experience with oncology billing/revenue cycle management technology, process improvement or workflow implementations
  • You are process-oriented with strong ability to identify workflow gaps or issues
  • You have a willingness to learn and dig into details 
  • You are extremely data savvy with excellent skills in Excel or similar tooling
  • You have a strong ability to use data to understand workflows and assess operational effectiveness 
  • You have demonstrated ability to learn extremely quickly
  • You are action and results oriented, with demonstrated ability to make things happen
  • You are an independent, analytical and creative thinker
  • You are willing to travel to clients regularly; likely overall travel around 50%

 If this sounds like you, you'll fit right in at Flatiron. 

Extra Credit

  • You are proficient with analysis and visualization tools like Tableau, or SQL
  • You are passionate about our mission to improve healthcare through technology and are well-versed on the latest tech trends

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

  • Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
  • Career coaching opportunities
  • Hackathons for all employees (not just our engineers!)
  • Professional development benefit for attending conferences, industry events and external courses
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave (16 weeks for either parent)
  • Back-up child care
  • Flatiron-sponsored fitness classes

Flatiron Health is proud to be an Equal Employment Opportunity employer. 

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Where we are

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.


Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.


Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.


Medical Writer
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