Flatiron Health
New York, NY

Operations Associate (Revenue Cycle)

| Greater NYC Area

We're looking for an Operations Associate to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

What You'll Do

In this role, you'll work within the Revenue Cycle Management team to oversee daily activities of customers accounts, measure and improve the quality of our offering, and support internal teams developing processes. In addition, you'll also:

  • Identify process improvement opportunities by developing a firm understanding of client workflows, best practices, and current bottlenecks
  • Develop and maintain quality assurance processes to ensure exceptional workflow adherence
  • Oversee all daily operational reporting, escalating as needed to address areas of concern
  • Use data to proactively highlight potential operational issues, investigate trends, and recommend workflow solutions
  • Partner with an account lead to manage our service delivery team
  • Serve as liaison for communication between service delivery team and customer
  • Own all recurring reporting from compilation and QA to development of high-level insights and recommendations for process improvement 


As the Operations Associate, you will work together with our account management, operations, customer success, product and subject-matter expertise teams at Flatiron to ensure the quality, efficiency and performance of our oncology customer's revenue cycle operations.

Who You Are

You're an operationally oriented thinker with 2+ years experience using data to gain insights. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. 

  • You have experience with oncology billing/revenue cycle management technology, process improvement or workflow implementations
  • You are process-oriented with strong ability to identify workflow gaps or issues
  • You have a willingness to learn and dig into details 
  • You are extremely data savvy with excellent skills in Excel or similar tooling
  • You have a strong ability to use data to understand workflows and assess operational effectiveness 
  • You have demonstrated ability to learn extremely quickly
  • You are action and results oriented, with demonstrated ability to make things happen
  • You are an independent, analytical and creative thinker

 If this sounds like you, you'll fit right in at Flatiron. 

Extra Credit

  • You are proficient with analysis and visualization tools like Tableau, or SQL
  • You are passionate about our mission to improve healthcare through technology and are well-versed on the latest tech trends

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

  • Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
  • Career coaching opportunities
  • Hackathons for all employees (not just our engineers!)
  • Professional development benefit for attending conferences, industry events and external courses
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave (16 weeks for either parent)
  • Back-up child care
  • Flatiron-sponsored fitness classes

Flatiron Health is proud to be an Equal Employment Opportunity employer. 


We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

See More

Where we are

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
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What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

Jobs at Flatiron Health
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Greater NYC Area
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Greater NYC Area
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Flatiron Health
Greater NYC Area
2 weeks ago
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Flatiron Health
Greater NYC Area
2 weeks ago
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Billing & Collections Analyst

Flatiron Health
Greater NYC Area
2 weeks ago
The Finance team is responsible for preparing accurate financial statements in accordance with US GAAP and working with cross functional teams to manage financial risks and make our goals achievable. We work in a fast-paced environment with significant volume of customer transactions. In order to scale with the growth of the company, we are constantly building new processes and improving existing ones. As a member of this team, the Billings & Collections Analyst will be working closely with the Revenue Team and will be responsible for maintaining all billing and collections related activities for our SaaS line of business.

Senior Product Designer, Practice Management

Flatiron Health
Greater NYC Area
2 weeks ago
Generate hypotheses and validate product and design decisions using both qualitative and quantitative user research methods. Manage and execute a wide variety of interaction design projects, with a particular emphasis on accessibility. Collaborate with teams across the company, such as product, engineering, clinical, and operations to help Flatiron hit its business objectives.

Corporate Counsel, Research

Flatiron Health
Greater NYC Area
2 weeks ago
We are seeking to hire multiple attorneys to continue to accelerate Flatiron’s mission to improve lives by learning from the experience of every cancer patient. These roles will provide product, regulatory, commercial and compliance support to our Provider and Life Sciences teams. These roles may also support associated business development and partnership activities, as as well as other legal matters that inevitably arise throughout our day. Working collaboratively with other members of the department, these roles will work across the company to identify needs, advise and counsel clients, and execute on contracts and processes to allow Flatiron’s business to grow.

Account Manager / Senior Account Manager

Flatiron Health
Greater NYC Area
2 weeks ago
The Customer Success team is dedicated to building irreplaceable relationships with customers. The Account Manager is a highly collaborative role with customers as well as other internal teams, including Customer Support, Product Marketing, Communications, Product, Sales and Implementation.

Staff Machine Learning Tech Lead, Manager

Flatiron Health
Greater NYC Area
2 weeks ago
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Implementation Specialist

Flatiron Health
Greater NYC Area
2 weeks ago
We're looking for an Implementation Specialist to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work with the Implementation Team to support the implementation of our OncoBilling (Practice Management System) and OncoEMR (Electronic

Senior Manager, Product Marketing

Flatiron Health
Greater NYC Area
2 weeks ago
In this role, you'll work with the Product Marketing team to develop Marketing strategy and execution for the Real World Evidence (RWE) business line, focusing on value proposition development and enabling the client facing (Life Sciences Partnerships) team. Reporting to the Director, Product Marketing, you'll partner closely with the Life Sciences Partnerships, Product, Research Oncology and Quantitative Science teams to drive the creation and optimization of content that resonates with our audiences.

Training Associate (Instructional Design)

Flatiron Health
Greater NYC Area
2 weeks ago
The Abstraction Training Asscoiate will be responsible for the development of training content, including interactive training, videos, and other materials in order to ensure abstractors maintain a high level of performance with respect to both quality and efficiency. This will include developing training content and materials to ensure that abstractors know 1) how to utilize our software, 2) understand project-specific Policies & Procedures and 3) follow best practices and recommended workflows. This role will require working collaboratively with Clinical Quality Managers, Clinical Data Specialists, Clinical Abstraction Managers and other members of the internal Abstraction team. This role will report to the Senior Abstraction Training Manager.

Quantitative Scientist

Flatiron Health
Greater NYC Area
2 weeks ago
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Manager, Regulatory Strategy [Regulatory Affairs]

Flatiron Health
Greater NYC Area
2 weeks ago
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Medical Informaticist (2020 New Graduate)

Flatiron Health
Greater NYC Area
2 weeks ago
Curate, analyze, manage, and harmonize clinical and payer-related data from multiple applications. Standardize clinical and billing data to clinical and payer-related controlled vocabularies and classifications. Expand and adapt ontologies when existing standards fall short. Work with a team of product managers, software engineers, and clinicians to identify, design, and implement clinical and payer-related data and terminology across Flatiron products. Be a data interoperability standards and terminology expert on our team. Work hands-on with data. Quickly learn new software technologies and tools that help us better analyze, manage, and organize standardized content.

EMR Integration Support Engineer

Flatiron Health
Greater NYC Area
2 weeks ago
We're looking for an Integration Support Engineer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team, and why Flatiron Health is the right next step in your career. 

Staff Data Insights Engineer/Manager

Flatiron Health
Greater NYC Area
3 weeks ago
We're looking for a Staff Data Insights Engineer to help us accomplish our mission of improving lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. What You'll Do Data Insights Engineering is a diverse and talented team with strong expertise in discovering and understanding customer needs, and rapidly prototyping and

Staff Software Engineer

Flatiron Health
Greater NYC Area
3 weeks ago
Act as an expert in your domain area, serving as a partner to product. Build creative solutions to tough business challenges. Have a nose for value and empathy for your internal and external customers by proactively identifying problems that have a high impact on the business. Promote technical best practices and mentor other engineers within your team.

Manager, Regulatory Policy [FDA-focused]

Flatiron Health
Greater NYC Area
3 weeks ago
[Please note that this is an office based position at Flatiron's office in New York, NY] We're looking for a Manager, Regulatory Policy [FDA focused] to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work with the Regulatory Policy team

QA Engineer, Manual

Flatiron Health
Greater NYC Area
3 weeks ago
As a QA Engineer, you will test application functionality for our physician and patient facing applications. We are looking for technically strong and creative individuals that possess a passion for driving quality and ensuring a positive end user experience.

Senior Data Engineer

Flatiron Health
Greater NYC Area
3 weeks ago
As a Data Engineer, you will work closely with oncologists and statisticians to build software that will help our customers discover novel insights into their data. You will design our data infrastructure, and use it to develop extensible, robust data and analytics pipelines, tools, visualizations, and services for accessible and flexible data analysis. You will learn more than you ever thought possible about how cancer is treated in the real world, and your work will directly support oncology research and publications.

Senior Software Engineer, Platforms

Flatiron Health
Greater NYC Area
3 weeks ago
Are you interested in building elegant and scalable systems to help our customers unleash the power of their data? As a Platform Software Engineer you will design and implement backend components such as services, data stores, infrastructure, instrumentation, and deployment tools. You will continuously ship new features for our cloud based infrastructure. You will empower Flatiron’s engineering team to scale both as we grow and iterate on new products. You will work on large, web-based and data processing applications. You will be responsible for the extensibility of reliable, scalable infrastructure that is used by multiple engineering teams and products.

Lead, Computer Systems Validation (CSV)

Flatiron Health
Greater NYC Area
3 weeks ago
[Please note that this is an office based position at Flatiron's office in New York, NY] Flatiron Health expects our organization to meet high quality, ethical and compliance standards. We operate in a highly regulated space, with defined requirements from the US Food and Drug Administration (FDA), Health and Human Services (HHS), Office of National Coordination of Health IT (ONC), as well as other state and federal requirements. To that end,

Senior Software Engineer

Flatiron Health
Greater NYC Area
3 weeks ago
We have openings for engineers across multiple product lines, technology stacks, and experience levels. We welcome full-stack engineers, passionate backend engineers, engineers that are enthusiastic about data, aspiring architects, and emerging engineering leaders. Are you dreaming of building elegant and scalable systems to help medical providers unleash the power of their data? As a Backend Engineer, you will design, implement and deploy services, data stores, instrumentation and infrastructure.

Customer Support Associate

Flatiron Health
Greater NYC Area
3 weeks ago
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.

Senior Medical Informaticist

Flatiron Health
Greater NYC Area
3 weeks ago
We're looking for a Senior Medical Informaticist to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll lead projects, formulate Flatiron’s vision for semantic interoperability, and educate Flatiron community in the areas of Knowledge

Full Stack Software Engineer

Flatiron Health
Greater NYC Area
3 weeks ago
As a Full Stack Engineer, you will craft intuitive web interfaces to make complex data accessible and useful through extensive web-based applications that improve oncologists' complex workflows so that they can focus on their patients.

Director/Senior Director of Product Management, IT/Technical Operations

Flatiron Health
Greater NYC Area
3 weeks ago
Our product management team is looking for an experienced product leader who is excited about defining a technology experience that enables Flatiron to improve cancer care. The successful candidate will own the technical roadmap for improving the architecture, scalability, performance, and reliability of our cloud infrastructure, crafting a developer experience that defines how Flatiron Engineers continue to innovate and scale. This job requires a sharp analytical mind, an entrepreneurial spirit, and a passion for taking on some of the most complex challenges of our time.

Clinical Product & Content Specialist, Manager (PharmD, RN, NP, PA - Remote or NYC)

Flatiron Health
Greater NYC Area
3 weeks ago
The Oncology Clinical Content Associate/Manager will be responsible for the development and maintenance of medical content, and for helping to integrate this content into Flatiron’s technology platform to make it useful for clinicians and patients. The Oncology Clinical Content Associate will interact and collaborate closely with the Oncology, Product Development, Medical Informatics, Account Management, Implementation, Support and Product Marketing team members to successfully execute on the company’s strategic vision.

Software Engineering Intern (Summer 2020)

Flatiron Health
Greater NYC Area
3 weeks ago
We're looking for 2020 Summer Software Engineering Interns who will help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the internship role, our engineering team and why Flatiron Health is the right next step in building your career. 

Security Engineering Intern (Summer 2020)

Flatiron Health
Greater NYC Area
3 weeks ago
We're looking for 2020 Security Engineering Interns who will help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the internship role, our team and why Flatiron Health is the right next step in building your career. 

Quantitative Sciences Intern (Summer 2020)

Flatiron Health
Greater NYC Area
3 weeks ago
We are looking for team members who are excited to make an immediate impact in a critical space. Quantitative Sciences Interns will analyze the data derived from Flatiron’s network of oncology practices to tackle some of the most pressing research questions in oncology. A potential outcome of this research is a future publication in a peer-reviewed journal.

Solution Design Manager

Flatiron Health
Greater NYC Area
3 weeks ago
We're looking for a sales engineer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work to support revenue cycle sale for both existing Flatiron customers and net new sales. The Solution Design Manager is responsible for assessing the