Operations Associate
Getting together with real people in real life makes powerful things happen. Side hustles become careers, ideas become movements, and chance encounters become lifelong connections. At Meetup, you’ll help create the future of real community—a future where people show up, do things, and actually talk. Join us!
We’re looking for an Operations Associate to support the growth and success of a new program to help organizers book amazing spaces for their Meetups. Meetup was acquired by WeWork at the end of 2017 giving us unique access to fantastic spaces which we can make available to select organizers. Our mission is to make it easy and delightful to host a Meetup at WeWork by allowing organizers to book a WeWork space with just a few clicks.
We need a detail-oriented self-starter to help get this program off the ground. We have launched with a manual pilot program that we are continuously improving, simplifying and automating. This role will be instrumental in executing and refining manual processes to help organizers work with WeWork Community Managers to secure space.
As a Operations Associate we will rely on you to:
- Make sure no one is falling through the cracks in our process
- Establish a daily cadence of vetting Meetup groups that have completed the Interest Form and welcome them into the Pilot Program
- Monitor inbound request for space at WeWork and ensure organizers receive timely responses from WeWork Community Teams
- Provide email support to organizers regarding the Meetup/WeWork integration and troubleshoot issues that surface
- Roll up sleeves and do what needs to be done to ensure high quality Meetups are happening at WeWork
- Assess responses to/from organizers to ensure standards are met, identify trends/opportunities and make recommendations for how to improve the program.
- Brainstorm with other members of the WeWork Community Team to come up with new ideas to enhance the Meetups @ WeWork process
This job might be for you if:
- You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You are patient, level-headed, and cool under pressure. If you don't know the answer, you'll know how to ask, or dig until you find it.
- You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you're comfortable communicating in writing.
- You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch. Typos, extra spaces, or a missing word? Not you.
- You think on your feet. You like learning new things, and you can adapt quickly. When things change, you know how to roll with the punches. If a process doesn't work, you can collaborate with others to create one that does.
- You are motivated and curious. You volunteer for new challenges without waiting to be asked. You're comfortable managing your time and can be counted on to successfully reach goals.
The Meetups @ WeWork team is building a new program that will become a staple of the WeWork business. We are creating new processes daily and every idea has the chance to impact the direction of our innovation.
Our team is bold, supportive, and passionate about bringing people together in real life to create community for everyone. We care about moving fast, real-world change, and building diverse, dynamic teams. You in?