Operations Associate

| Greater NYC Area

The Farmer’s Dog is the leading tech-enabled pet health brand on a mission to disrupt the $90b global pet food industry. The company is VC backed by the early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier.

In a industry with little regulation, constant recalls, and rampant misleading advertising, The Farmer’s Dog brings a fresh perspective that all dog lovers have been waiting for. Utilizing its proprietary technology, The Farmer’s Dog’s first service reimagines pet food by making healthy, fresh food incredibly easy to feed. Vet-developed subscriptions are personalized to each customer, while fresh, human-grade food is pre-portioned for each dog and home-delivered within days of cooking. The service has delivered millions of meals and is quickly revolutionizing the broken pet food industry.

The company was launched after Brett’s battle to cure his dog’s stomach issues illustrated how processed and un-healthy even “organic” and “natural” pet food truly was. After testing every pet food on the market without success, Brett resorted to a fresh, home-cooked diet at his vet’s recommendation. The results were staggering — Jada was cured. Once he realized how powerful and healthy fresh food can be, he team up with Jonathan to develop a fresh alternative to pet food and create the product they wished existed for their own dogs (and dogs everywhere).

Join The Farmer’s Dog team on its mission to bring peace of mind to customers, health to their companions, and fundamentally change the way people think about caring for their pets.

Only “dream job” applicants, please. #mustlovedogs

THE ROLE

Our operations team is at the core of everything we do at The Farmer's Dog. In this exciting role you'll manage the day to day operations which will include the facilitation of the replenishment of finished goods and materials from/to all vendors, 3rd party manufacturers, and warehouse providers. You will be the key liaison for day to day execution and ensure customer service is always at the forefront for our pups.

RESPONSIBILITIES

  • Management of all orders from receipt through delivery to our customers. Ensure highest level of service from our fulfillment and transportation partners
  • Responsible for order accuracy by ensuring the right products are ordered, method of shipment, and shipping platform are applied to the order and adequate lead time is given to ensure on-time delivery to the customer
  • Identify and resolve customer order and inventory replenishment issues
  • Monitor and report baseline customer service key performance indicators (KPI)
  • Support on-time delivery and identify and resolve transportation issues and customer deliveries
  • Oversee inventory procedures
  • Discover the most cost-effective shipping modes and schedules
  • Evaluate vendor operations according to quality standards
  • Help foster trusting relationships with business partners
  • Collaborate with tech professionals to implement effective systems

Requirements

  • Proven experience as a Supply Chain/Logistics Coordinator or similar role
  • Familiarity with supply chain processes (e.g.inventory planning, warehouse management)
  • Problem-solving aptitude, "get it done" attitude
  • Attention to detail
  • A college degree (BS or BA) or 2+ years experience in Logistics, Customer Service, Transportation, Finance, Inventory Management or other related field
  • Strong organizational skills, detail-oriented and ability to multitask and prioritize
  • Critical thinking, problem solving, issue resolution skills. Ability to collect data to gather insights and make recommendations
  • Previous experience in a CPG and/or food manufacturing environment preferred
  • Highly motivated, innovative, and able to respond to the challenges of changing customer needs
  • Intermediate MS Office skills (Excel, Word, Outlook)

Benefits

Health, dental, avocado toast, puppies

Beat that, Google.

Read Full Job Description

Location

The Farmer's Dog is located in the heart of Williamsburg within walking distance from the L, G, J, M, and Z trains.

An Insider's view of The Farmer's Dog

What’s the vibe like in the office?

The Farmer's Dog is a team of hardworking, passionate, and bright dog lovers who are driven by our mission to make dogs everywhere healthier. We have an incredible & collaborative culture that encourages innovative thinking and creativity. This is a dream job for anyone who wants to make a real difference, grow with a brand, and change an industry.

Sarah

Communications Manager

What projects are you most excited about?

We are changing the way people think about pet food by delivering fresh, healthy meals for dogs in personalized meal plans. Supply chain is exciting because it's basically the key differentiating factor for how we can be the most cost efficient, really impact the consumer experience for the better, and always make sure the dogs get fed.

Sana

Head of Operations

How does the company support your career growth?

I feel a crazy opportunity to grow my career the way I want to at The Farmer's Dog. We are encouraged to take risks and are surrounded by genuine, loving, and compassionate people. The culture is supportive of both dog and human health and wellness, and I love that I get to help dogs live longer lives with my dog, Emmy, by my side.

Adrian

Marketing

What is your vision for the company?

The Farmer's Dog is on a mission to change the way people think about feeding their pets. Our goal is to educate & give people the tools to give their pets the healthiest diet. We believe that once the world is educated about fresh food, people will stop feeding their pets processed food and the life expectancy for the entire species will increase.

Brett

Co-Founder & Head of Community

What does your typical day look like?

As CEO, I spend my days making the hard decisions, hiring the best people, protecting the team, and making sure the company is financially sound. I also get to choose which dogs are allowed in the office (all of them).

Jonathan

Co-Founder & CEO

What are The Farmer's Dog Perks + Benefits

The Farmer's Dog Benefits Overview

Health, dental, avocado toast, puppies.

Beat that, Google.

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
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