About Better.com:

We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining smarter technology with an award-winning team of mortgage experts, we’re making homeownership so simple it feels magical.

So far, we’ve:

• Helped more than 10,000 families get home
• Financed over $2B in loans
• Saved families an average of $32,000 in fees over the life of their loans
• Grew our geographic coverage to 35 states, up from 15 states from a year ago

And we’re not slowing down. We continue to outpace the rest of the industry at every turn.

Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank, American Express, and others have invested over $85MM in Better and our vision of making homeownership magical.

A Better opportunity:

Better is looking for an Operations Associate to join the team. This person will be responsible for developing and maintaining a top notch customer experience for borrowers. The ideal candidate will be a highly organized communicator capable of making sound decisions while maintaining composure in a fast-paced environment.

Responsibilities will include:

• Assisting the Loan Processors in delivering a positive experience for borrowers
• Facilitating communication to the borrowers throughout the process
• Developing the customer experience as we look to change and refine it based on customers needs
• Furthering monthly loan production by supporting the Loan Processors with their pipelines
• Collaborating on cross-functional projects to improve our processes

About You:

• Strong sense of empathy
• Strong communication, organization, and time management skills
• Ability to troubleshoot and solve problems independently
• Ability to maintain composure in a fast-paced environment, strong sense of hustle
• Eager to learn multiple facets of Operations

Things we value:

• Curiosity. Why? How? Repeat.
• Nerdiness. Financial news and trends are fascinating. Seriously.   
• Relentlessness. No one here gives up. We try. We fail. We try again.
• Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
• Smarts: book and street. We have to use all the tools at our disposal to build Better.
• Empathy and Compassion. You understand that people's biggest dreams are in your hands.
• Communication. Can you ask for help or put your hand up when you don’t understand?
• Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.