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Operations Coordinator, Patient Experience

| Greater NYC Area

Background

Trialspark is a digital health company that accelerates the discovery of new treatments for patients by reimagining the clinical trial process.

Today, clinical trials are incredibly inefficient. A single clinical trial can cost more than 100 million dollars and less than 10% of clinical trials are completed on time. Our mission is to bring treatments to patients faster by addressing these inefficiencies.

In order to bring the most appropriate treatments to the right patients, Trialspark employs a Patient Experience Team to guide candidates though the clinical trial process.

About the position

Trialspark is looking for an Operations Coordinator to join our growing Patient Experience team. In this role, you’ll be the main point of contact between Trialspark’s operational teams and the Patient Experience Associates.

As a member of the team, you will focus on standardizing processes and documenting best practices to ensure our Patient Experience team has the necessary resources to efficiently and effectively support patients with the highest level of quality.

Core Responsibilities will include:

  • Working with cross-functional operations teams to improve and standardize processes, with an eye toward enhancing our patient experience
  • Owning the documentation and ongoing management of support content for Trialspark’s Patient Experience team
  • Acting as the liaison between Trialspark’s Patient Experience team and other operations teams to identify trends and diagnose inefficiencies
  • Work cross-functionally to gather and distill communication updates across relevant stakeholders
  • Help support the overall success of the Patient Experience team, driving patient and employee satisfaction

Relevant Experience

You’d be a great fit for this position if you:

  • Have a Bachelor’s degree
  • Have a mix of healthcare and service experience
  • Like to create things from scratch and can operate effectively in fast moving environments.
  • Are able to diagnose problems, see patterns, and come up with targeted solutions.
  • Love working with lots of different types of people and enjoy solving problems with others
  • You know what to prioritize and how to hold people accountable, with a focus on never letting things fall through the cracks

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases

Location

Our office is located in the Flatiron District of NYC, near Madison Square Park. The area is lively and has great food and transportation options!

An Insider's view of TrialSpark

What are some social events your company does?

We believe in healthy living! We organize regular team exercise classes as a company!

Frank Wu

Product Manager

How do you empower your team to be more creative?

We believe in presenting problems, not solutions, to the team. Our job is to align the team on company goals and issues, and allow the team to work creatively to solve them. We believe team autonomy fosters creativity and a healthier culture.

Linhao Zhang

CTO

What are TrialSpark Perks + Benefits

TrialSpark Benefits Overview

Trialspark is nothing without its employees, so they are well taken care of! We offer comprehensive benefits that span from insurance to 401ks, with added perks like a pet-friendly office. Come meet our office dog, Rosie!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We have a monthly transportation subsidy!
Company Outings
Yearly retreat and holiday party, regular team events and outings!
Free Daily Meals
We offer free lunch every day except Wednesday (when we encourage employees to leave the office and explore the area!)
Game Room
Super Smash Club every Friday!
Stocked Kitchen
Happy Hours
Pet Friendly
Come meet our office dog, Rosie!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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