Operations Coordinator, Patient Experience

| Greater NYC Area | Hybrid
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Background

Trialspark is a digital health company that accelerates the discovery of new treatments for patients by reimagining the clinical trial process.

Today, clinical trials are incredibly inefficient. A single clinical trial can cost more than 100 million dollars and less than 10% of clinical trials are completed on time. Our mission is to bring treatments to patients faster by addressing these inefficiencies.

In order to bring the most appropriate treatments to the right patients, Trialspark employs a Patient Experience Team to guide candidates though the clinical trial process.

About the position

Trialspark is looking for an Operations Coordinator to join our growing Patient Experience team. In this role, you’ll be the main point of contact between Trialspark’s operational teams and the Patient Experience Associates.

As a member of the team, you will focus on standardizing processes and documenting best practices to ensure our Patient Experience team has the necessary resources to efficiently and effectively support patients with the highest level of quality.

Core Responsibilities will include:

  • Working with cross-functional operations teams to improve and standardize processes, with an eye toward enhancing our patient experience
  • Owning the documentation and ongoing management of support content for Trialspark’s Patient Experience team
  • Acting as the liaison between Trialspark’s Patient Experience team and other operations teams to identify trends and diagnose inefficiencies
  • Work cross-functionally to gather and distill communication updates across relevant stakeholders
  • Help support the overall success of the Patient Experience team, driving patient and employee satisfaction

Relevant Experience

You’d be a great fit for this position if you:

  • Have a Bachelor’s degree
  • Have a mix of healthcare and service experience
  • Like to create things from scratch and can operate effectively in fast moving environments.
  • Are able to diagnose problems, see patterns, and come up with targeted solutions.
  • Love working with lots of different types of people and enjoy solving problems with others
  • You know what to prioritize and how to hold people accountable, with a focus on never letting things fall through the cracks

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
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Location

Our office is located in Manhattan, near the Empire State Building. The area is lively and has great food and transportation options!

An Insider's view of Formation Bio

What’s the vibe like in the office?

The space is very open which makes it easy to collaborate and engage with different teams across the organization. People are very welcoming, supportive, and friendly. There is always a variety of different food and drinks available in the kitchen, in addition to foods that co-workers bring in for everyone to taste!

Joseph Frappaolo

IT Support Technician

What projects are you most excited about?

The project that excites me most is our new hire onboarding program because of the impact it will have on our company. Though we have a robust onboarding program in place already, we have the opportunity to think creatively about how to make the experience even better for our new hires, from the moment they accept our offer.

Erin Siegel

Senior People Operations Manager

How has your career grown since starting at the company?

I started working at Formation Bio in July of 2018. I joined the company as a Clinical Research Coordinator and was allowed to grow and adapt into new roles as the company's business model shifted. I transitioned into working as a Clinical Trial Associate after a couple of years, and now have over a year of experience as a Clinical Project Manager!

Gurpreet Singh

Clinical Project Manager

How has your career grown since starting at the company?

Formation Bio has given me the opportunity to take ownership over big projects and work streams, allowing me to have an impact on key functional business areas.

Maya Dongier

Senior Accounting Manager

What are Formation Bio Perks + Benefits

Formation Bio Benefits Overview

Formation Bio is nothing without its employees, so they are well taken care of! We offer comprehensive benefits that span from insurance to 401ks, with added perks like a pet-friendly office. Come meet our office dog, Rosie!

Culture
Open door policy
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
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Financial & Retirement
401(K)
Company equity
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Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Yearly retreat and holiday party, regular team events and outings!
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
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Promote from within
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