Operations Coordinator
Why Headout?
Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time?
We’ve grown 15x in the last 9 months and are backed by some of the finest investors in Silicon Valley who are behind companies like Alibaba, Lyft, Snapchat, Snapdeal, Angellist, Instacart, Product Hunt, Postmates and others.
Your Role
Headout is looking for reliable, energetic, organized individuals to guide our highly motivated field team dedicated to providing a world-class service for our Broadway customers. You’ll be responsible for scaling our operations while maintaining and improving on aggressive quality and speed metrics.
We’re looking for a natural leader, operator, and problem solver with people management or team lead experience.
This role will require the ability to work any type of assigned shift (weekends, etc.) including holidays.
What are you going to do?
- Manage all local operations on the ground.
- Hire and scale our local network of ticket delivery partners
- Coordinate with Operations team in Bangalore to ensure hassle free super customer experience.
- Identify operational bottlenecks and solve problems by innovating and implementing new processes
- Build, maintain, and communicate detailed reporting.
You're fit for this role, if you have:
- 1+ year of operations experience in online marketplace, e-commerce or travel related businesses.
- Prior experience in hiring, managing and scaling teams.
- Ability to manage complex projects and multi-task with excellent organization skills.
- Excellent internal and external communicator and strong interpersonal skills.
- Comfortable with a fast-paced environment and changing requirements.
- Ability to be proactive and work independently with minimal guidance.